Decision search
Your search has 51938 results
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London Borough of Hackney (24 020 283)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to resolve his concerns about his flat’s unique property reference number and street address. This is because it was Mr X’s landlord’s responsibility to deal with these matters and the injustice Mr X claims is the result of their failure to do so, rather than any fault by the Council. If Mr X believes he has been incorrectly billed by the utility companies he should take this up with them directly.
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The Council of St Monica Trust (24 020 317)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate Mrs X’s complaint about the standard of care her mother received just before she died. The Care Provider has investigated Mrs X’s concerns, upheld parts of her complaint, apologised and taken action to improve. We could not add to the Care Provider’s response by investigating the matter further.
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Dudley Metropolitan Borough Council (24 020 340)
Statement Closed after initial enquiries Charging 06-May-2025
Summary: We will not investigate this complaint about financial assessment for residential care fees. There is not enough evidence of fault by the Council. It reached its decision based on a financial assessment, which it reconsidered based on information from the complainant. There is no reason for the Ombudsman to question or criticise the Council’s decision, even though the complainant disagrees. It is unlikely we would add to the Councils investigation or reach a different outcome.
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Sandwell Metropolitan Borough Council (24 020 441)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for the complainant to ask for a review of its decision and she has now done so. She will have further rights of appeal if the review is not successful.
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Milton Keynes Council (24 020 562)
Statement Upheld Special educational needs 06-May-2025
Summary: We upheld Mr X’s complaint about delays in the Education, Health and Care process regarding his child, Y. The Council agreed to resolve the complaint early by apologising to Mr X and paying him a symbolic payment to acknowledge the injustice caused.
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London Borough of Southwark (24 020 573)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to end its housing duty. There is a right of appeal to the county court which it is reasonable for her to use.
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Buckinghamshire Council (24 020 605)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate this complaint about difficulties in arranging a medical waste collection as there is insufficient evidence of significant injustice caused to the complainant to justify our further action.
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Worcestershire County Council (24 020 668)
Statement Closed after initial enquiries Special educational needs 06-May-2025
Summary: We cannot investigate Mr X’s complaint about how the Council handled his child’s Education, Health and Care Plan because we cannot investigate any matter connected to a decision that has been appealed to a tribunal.
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London Borough of Hackney (24 020 782)
Statement Closed after initial enquiries Housing benefit and council tax benefit 06-May-2025
Summary: We will not investigate Mr X’s complaint about discretionary housing payments. One issue is too late. On another issue we are unlikely to find any injustice. And on another we are unlikely to find fault.
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City of Bradford Metropolitan District Council (24 020 819)
Statement Closed after initial enquiries Planning applications 06-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because there is not enough evidence of fault by the Council or to show its actions caused Mr X significant injustice.