Decision search
Your search has 53111 results
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Leicestershire County Council (24 008 718)
Statement Upheld Special educational needs 22-Jul-2025
Summary: The Council was at fault in how it reviewed and amended Mrs X’s child W’s Education, Health and Care Plan. It was also at fault for delay securing the provision in that Plan and for poor complaints handling. This caused Mrs X frustration and meant she had to go to undue time and trouble pursuing her complaint. It also meant W missed out on provision they should have had. To remedy their injustice, the Council will apologise to Mrs X, pay her £1100 and confirm the name of the member of staff who will act as her single point of contact in future.
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London Borough of Merton (24 010 892)
Statement Upheld Homelessness 22-Jul-2025
Summary: Mr X complains about the Council’s handling of his homeless application. We find fault with the Council for delay, and have recommended a symbolic payment to Mr X for the frustration and distress caused.
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London Borough of Waltham Forest (24 022 533)
Statement Upheld Private housing 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. The Council has apologised and offered to pay him £100 for its delay in making a payment to his landlord and this is sufficient to remedy any injustice caused. There is insufficient evidence of fault in the way the Council considered whether to revoke his landlord’s licence to justify our involvement.
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Shropshire Council (24 022 647)
Statement Closed after initial enquiries Disabled facilities grants 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about faults with a lift installed in his home because there is insufficient evidence of fault by the Council, or its contractor, to justify our involvement.
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Norfolk County Council (24 023 398)
Statement Closed after initial enquiries Assessment and care plan 22-Jul-2025
Summary: We will not investigate this complaint about the outcome of the Council’s care needs assessment. There is not enough evidence of fault in how the Council completed its assessment to justify our involvement. In any event, the Council is currently completing a review of that assessment. Further investigation by the Ombudsman would not lead to a different outcome.
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London Borough of Harrow (25 000 489)
Statement Closed after initial enquiries Transport 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his son’s blue badge renewal. This is because there is insufficient evidence of fault.
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Derby City Council (25 000 493)
Statement Closed after initial enquiries Special educational needs 22-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s delay in finalising her daughter’s Education Health and Care Plan and the information supplied to Miss X. This is because there is insufficient evidence of fault causing a significant enough injustice.
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Bolton Metropolitan Borough Council (25 000 523)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to make a Traffic Regulation Order. This is because there is insufficient evidence of fault.
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Essex County Council (25 003 055)
Statement Closed after initial enquiries Highway repair and maintenance 22-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.
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Royal Borough of Greenwich (25 003 107)
Statement Closed after initial enquiries Parking and other penalties 22-Jul-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because there is insufficient personal injustice to warrant us investigating further.