Decision search
Your search has 54634 results
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London Borough of Wandsworth (25 002 320)
Statement Closed after initial enquiries Allocations 01-Jul-2025
Summary: We will not investigate this complaint about the Council decision not to assign further priority to Mrs X’s housing application. There is not enough evidence of fault in how the Council assessed the application. The brief suspension of the application did not disadvantage Mrs X significantly.
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Wakefield City Council (25 002 328)
Statement Closed after initial enquiries Enforcement 01-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
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Ipswich Borough Council (24 020 689)
Statement Closed after initial enquiries Building control 30-Jun-2025
Summary: We will not investigate this complaint about the Council’s handling of a dangerous structure. This is because the injustice Mr and Mrs X claim stems from the actions of their neighbour rather than any fault by the Council.
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Bristol City Council (24 002 666)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Miss Y complained that delays in the Education, Health and Care (EHC) assessment and planning process meant that her son did not receive the education he was entitled to. The delays were, in part, caused by a shortage of Educational Psychologists. The Council has agreed to pay £400 to Miss Y in recognition of the delay and a further £900 for D’s benefit. The Council will also arrange the proposed catch-up provision and explain the steps it is taking to improve the timeliness of EHC needs assessments.
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Hampshire County Council (24 004 851)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Ms M complained about the actions of Hampshire County Council (the Council), Hampshire and Isle of Wight Healthcare NHS foundation Trust (the Trust) and NHS Hampshire and Isle of Wight Integrated Care Board (the ICB). Ms M complained the organisations failed to ensure her child, S, received therapy provision set out in his Education, Health and Care (EHC) Plan. She also complained about the Council’s and Trust’s complaint handling. We have upheld parts of Ms M’s complaint relating to therapy provision and complaint handling. The organisations have accepted our recommendations. We have now completed our investigation.
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Hampshire and Isle of Wight Healthcare NHS Foundation Trust (24 004 851a)
Statement Upheld Education, health and care plans 30-Jun-2025
Summary: Ms M complained about the actions of Hampshire County Council (the Council), Hampshire and Isle of Wight Healthcare NHS foundation Trust (the Trust) and NHS Hampshire and Isle of Wight Integrated Care Board (the ICB). Ms M complained the organisations failed to ensure her child, S, received therapy provision set out in his Education, Health and Care (EHC) Plan. She also complained about the Council’s and Trust’s complaint handling. We have upheld parts of Ms M’s complaint relating to therapy provision and complaint handling. The organisations have accepted our recommendations. We have now completed our investigation.
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NHS Hampshire and Isle of Wight ICB (24 004 851b)
Statement Upheld Education, health and care plans 30-Jun-2025
Summary: Ms M complained about the actions of Hampshire County Council (the Council), Hampshire and Isle of Wight Healthcare NHS foundation Trust (the Trust) and NHS Hampshire and Isle of Wight Integrated Care Board (the ICB). Ms M complained the organisations failed to ensure her child, S, received therapy provision set out in his Education, Health and Care (EHC) Plan. She also complained about the Council’s and Trust’s complaint handling. We have upheld parts of Ms M’s complaint relating to therapy provision and complaint handling. The organisations have accepted our recommendations. We have now completed our investigation.
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Wiltshire Council (24 005 840)
Statement Upheld Assessment and care plan 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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NHS Bath and North East Somerset, Swindon and Wiltshire ICB (24 005 840a)
Statement Not upheld Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.
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Salisbury NHS Foundation Trust (24 005 840b)
Statement Closed after initial enquiries Hospital acute services 30-Jun-2025
Summary: Mr X complains about the lack of information he received when his father was discharged from hospital. We found fault by the Council and the NHS organisation responsible for coordinating hospital discharges with their communication. This led to a loss of opportunity for Mr X to make informed decisions about his father’s care. The organisations have agreed to apologise to Mr X and pay a financial payment in recognition of the loss of opportunity and distress, and make service improvements.