Decision search
Your search has 54634 results
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Newcastle upon Tyne City Council (25 000 455)
Statement Closed after initial enquiries School transport 02-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council refusing to provide home to school transport and its handling of her child’s Education, Health and Care Plan. There is not enough evidence of fault by the Council for us to question its decision not to provide transport. If Mrs X wants to challenge the content of her child’s Education, Health and Care Plan, it is reasonable for her to appeal to the SEND Tribunal.
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Durham County Council (25 001 376)
Statement Closed after initial enquiries Refuse and recycling 02-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to ensure a business stops storing bins on the highway. This is because the complaint is made too late. We have seen no reason why the complainant could not have contacted us much sooner.
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North Somerset Council (25 001 388)
Statement Closed after initial enquiries Building control 02-Jul-2025
Summary: We will not investigate this complaint about the Council’s refusal to reimburse the complainant’s legal costs. This is because it is reasonable to expect Mr Y to take the matter to court who are better placed to consider the complaint.
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Statement Closed after initial enquiries Other 02-Jul-2025
Summary: We will not investigate this complaint about alleged delay by the Council in supplying data. The Information Commissioner is better placed than us to consider this matter.
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University Hospitals of Leicester NHS Trust (24 001 324a)
Statement Upheld Hospital acute services 01-Jul-2025
Summary: Mrs X complained the NHS Trust and the Council discharged her father from hospital into an unsuitable care home. We found fault by the NHS Trust, but we could not say this would have led to a different outcome. The NHS Trust has already accepted the fault, but we recommended it apologises to Mrs X for the uncertainty caused. We did not find fault by the Council’s actions, but we did find fault with how it dealt with Mrs X’s complaint. We made recommendations to address this.
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City of Bradford Metropolitan District Council (24 001 929)
Statement Upheld Special educational needs 01-Jul-2025
Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.
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NHS West Yorkshire ICB - Bradford District and Craven (24 001 929a)
Statement Upheld Education, health and care plans 01-Jul-2025
Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.
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NHS West Yorkshire ICB - Bradford District and Craven (24 001 929b)
Statement Upheld Education, health and care plans 01-Jul-2025
Summary: Mrs M complained on behalf of herself and her adult daughter, Miss D. She complained about faults by City of Bradford Metropolitan District Council and NHS West Yorkshire Integrated Care Board leading to Miss D being unable to go to college and missing out on special educational provision. She also complained about poor communication by the organisations. We have upheld the complaint and found the faults caused significant injustice to Miss D and Mrs M. This includes Miss D missing all her education and essential special educational needs support for about 12 months. Mrs M could not take her usual breaks from her caring role, leaving her exhausted. The organisations’ faults also caused Mrs M avoidable distress and time and trouble. The organisations accepted our recommendations, so we have completed our investigation.
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Statement Upheld Alternative provision 01-Jul-2025
Summary: Ms X complained the Council failed to provide alternative provision for her son when his educational placement broke down. She is also concerned about the Educational Psychologist report, the Councils requests for medical evidence and its failure to consider her complaint at stage two. The Council is at fault for failing to offer a stage two investigation. This has caused Ms X distress for which I have recommended a remedy.
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Lincolnshire County Council (24 011 703)
Statement Upheld Transport 01-Jul-2025
Summary: Mrs X complained the Council did not manage the transition from children’s services to adult social care for her daughter, Ms G, failed to meet Ms G’s identified needs when she finished education, and failed to communicate with Mrs X about the matter properly. The Council was at fault when it made errors in deciding how Ms G’s care needs could be met, and in communicating those decisions to Mrs X. The Council will apologise and make symbolic payment to Ms G for the care she did not receive and to Mrs X for the avoidable distress and impact on her own health conditions caused by the Council’s faults.