Decision search
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Barnsley Metropolitan Borough Council (24 010 099)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about the public procurement process because there is not enough evidence of fault to warrant an investigation. Also, it is reasonable to expect the complainants to go to court if they consider the Council has acted unlawfully.
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Southampton City Council (24 010 501)
Statement Closed after initial enquiries Other 05-Feb-2025
Summary: We will not investigate this complaint about a Council officer asking Mr X a question which he found offensive and upsetting. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to be able to retrieve new evidence to add anything worthwhile to the investigation already carried out by the Council.
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Essex County Council (24 011 857)
Statement Upheld Special educational needs 05-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Preston City Council (24 012 117)
Statement Closed after initial enquiries Antisocial behaviour 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of a neighbour blocking a shared lobby. Some of the issues date back more than 12 months and are therefore late. In respect of more recent events, the Council has decided the threshold for anti-social behaviour has not been met, and Mr X says his local councillors resolved the issue. There is not enough evidence of fault for us to question the Council’s decision and an investigation would not achieve anything more. Mr X is unhappy with how the Council has handled his complaint, but we will not investigate complaint handling as a standalone issue.
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Walsall Metropolitan Borough Council (24 012 800)
Statement Closed after initial enquiries Assessment and care plan 05-Feb-2025
Summary: We will not investigate this complaint about adult social care support. The Council is still assessing the complainant’s need for support so there is nothing further the Ombudsman could achieve.
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Wakefield City Council (24 013 322)
Statement Closed after initial enquiries Charging 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about an adult social care financial assessment and the Council’s decision that his mother had deprived herself of assets to avoid care costs. There is insufficient evidence of fault to warrant an investigation and we cannot achieve the outcomes Mr X wants.
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London Borough of Croydon (24 013 329)
Statement Closed after initial enquiries Homelessness 05-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about the suitability of interim accommodation offered to the complainant in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Oxford City Council (24 013 354)
Statement Closed after initial enquiries Planning applications 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to approve a planning application. This complaint is late and there are no good reasons why it could not have been made sooner.
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London Borough of Ealing (24 013 463)
Statement Closed after initial enquiries Allocations 05-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s housing register decision because it is appropriate for the Council to review it. We cannot investigate complaints about councils acting as social landlords, which means we cannot investigate a complaint about the Council’s response to reports of disrepair in a Council property.
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Portsmouth City Council (24 013 523)
Statement Closed after initial enquiries Allocations 05-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision. This is because there is insufficient evidence of fault to justify our involvement.