Decision search
Your search has 52409 results
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Fylde Borough Council (24 013 409)
Statement Closed after initial enquiries Other 12-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of matters relating to its failure to take enforcement action under the Landlord and Tenant Act 1985 and 1987 or to issue a Community Protection Notice under the Anti-Social Behaviour Crime and Policing Act 2014. This is because the complaint is a late complaint and so falls outside our jurisdiction due to the passage of time and because an investigation will not lead to the outcomes Mr X seeks.
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Bournemouth, Christchurch and Poole Council (24 003 482)
Statement Upheld Homelessness 12-Feb-2025
Summary: We found fault by the Council on the complaint made by Ms B on behalf of her daughter about it failing to ensure her accommodation was mould free, review its suitability, and deal with her complaint properly. It failed to send its decision on its suitability in writing, consider whether it needed to assess hazards, keep suitability under review, and delayed dealing with her complaint. This caused anxiety, frustration, and a lost opportunity for an early resolution. The Council agreed to apologise, make a payment, and remind staff about action required on cases.
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Warwickshire County Council (24 018 167)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate this complaint about the Council’s delays in meeting the agreements of a claim about the effects of a highway scheme on private property. This is a private matter which was best determined by insurers or the courts if no agreement could be made. Most of the events took place more than 12 months before the complaint was submitted to us and we will not consider them further.
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West Sussex County Council (24 019 470)
Statement Closed after initial enquiries Highway repair and maintenance 11-Feb-2025
Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.
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King's Lynn & West Norfolk Council (24 019 499)
Statement Closed after initial enquiries Council tax 11-Feb-2025
Summary: We will not investigate Mr B’s complaint that his property is in the wrong council tax band. This is because we cannot investigate the decision made by the Valuation Office Agency.
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London Borough of Bromley (24 016 824)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate Miss X’s complaint that the Council failed to comply with a court order made in late 2021. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.
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South Cambridgeshire District Council (24 016 878)
Statement Closed after initial enquiries Other 11-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council enacted its vexatious/ unreasonably persistent policy in relation to another of Mr X’s complaints. This is because the claimed injustice is not significant enough to warrant our involvement.
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Coventry City Council (24 016 882)
Statement Closed after initial enquiries Trees 11-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a liability claim. This is because it is reasonable to expect Mr X to pursue his claim through the Council’s insurers and then courts.
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Royal Borough of Greenwich (24 016 890)
Statement Closed after initial enquiries Disabled facilities grants 11-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council damaged his property during building work. This is because Mr X’s complaint is late and there are no good reasons to exercise discretion.
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Boston Borough Council (24 016 990)
Statement Closed after initial enquiries Council tax 11-Feb-2025
Summary: We will not investigate this complaint about Council tax enforcement as there is no evidence of fault and there is a remedy through the courts.