Decision search
Your search has 54045 results
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Birmingham City Council (24 023 217)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about damage caused when completing minor adaptations. The Council’s contractor has offered to take appropriate steps to rectify the damage and further investigation by us is unlikely to lead to a different outcome.
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Slough Borough Council (25 000 072)
Statement Closed after initial enquiries Homelessness 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s non-priority decision on a homelessness application. It was reasonable for Ms X to ask for a review of the decision and a further appeal to the County Court if this had been unsuccessful.
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Mole Valley District Council (24 020 840)
Statement Closed after initial enquiries Trees 09-Jul-2025
Summary: We will not investigate Mr X’s complaint about how the Council handled a complaint about high hedges and its decision to take enforcement action. This is because there is a right of appeal to the Planning Inspector that it is reasonable for him to use.
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Elmbridge Borough Council (24 018 584)
Statement Closed after initial enquiries Allocations 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Lancashire County Council (24 008 671)
Statement Upheld Special educational needs 09-Jul-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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North Northamptonshire Council (24 009 788)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mr X complained that the Council delayed in issuing a final Education, Health and Care Plan for his son, and failed to provide suitable alternative education while he had no school place. We find there has been fault causing a loss of suitable education for the son and avoidable distress and frustration for the family. The Council has agreed a symbolic payment for this injustice. We are therefore closing the complaint.
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Barnsley Metropolitan Borough Council (24 010 490)
Statement Closed after initial enquiries Other 09-Jul-2025
Summary: We will not investigate Miss X’s complaint about how the Council considered an incident that occurred when she was working as a teacher. There is not enough evidence of fault to justify our involvement.
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Royal Borough of Windsor and Maidenhead Council (24 015 561)
Statement Upheld Special educational needs 09-Jul-2025
Summary: Mrs X complained the Council failed to meet statutory requirements when amending her child’s Education, Health and Care (EHC) Plan. We have found the Council at fault for delays in completing Z’s annual review and issuing their amended final EHC Plan. We have found the Council at fault for failing to respond to mediation requests in line with the SEN Code of Practice, for its inconsistent responses to Mrs X’s request for a personal budget, and for its communication and complaint handling. These faults caused Mrs X and Z avoidable frustration, uncertainty and distress. The Council has agreed to provide a written apology to Mrs X and Z and pay a financial remedy to recognise the injustice caused. The Council has agreed to share a copy of the Ombudsman’s focus report about personal budgets with relevant officers. The Council has also agreed to consider the findings of this investigation and provide a report to the Ombudsman, setting out the steps it will take to improve its services. There are parts of Mrs X’s complaint we have not investigated. We explain why in our decision statement.
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Cheshire West & Chester Council (24 015 778)
Statement Closed after initial enquiries Disabled facilities grants 09-Jul-2025
Summary: We will not investigate this complaint about the Council’s refusal to award a Disabled Facilities Grant. This is because we would be unlikely to find fault.
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Derbyshire County Council (24 010 754)
Statement Upheld Special educational needs 09-Jul-2025
Summary: it is too late to investigate Ms P’s complaint the Council took too long to issue her son B’s education, health and care (EHC) plan. B has not received all the speech and language therapy in section F of his plan. We have recommended a symbolic remedy.