Decision search
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Mole Valley District Council (25 010 012)
Statement Closed after initial enquiries Council tax 22-Oct-2025
Summary: We will not investigate this complaint about council tax for a property which is uninhabitable. This is because there is not enough evidence of fault for an investigation, Mr X can appeal to a tribunal about the uninhabitable decision and there is not enough injustice regarding later complaints.
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Peterborough City Council (25 010 317)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. The Council has agreed to cancel the notice and issue a full refund. An investigation would not lead to a different outcome.
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Liverpool City Council (25 010 838)
Statement Closed after initial enquiries Other 22-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to comply with a ruling made by the Information Commissioner’s Office. This is because this complaint relates to personal data and is a matter best dealt with by the Information Commissioner’s Office.
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Royal Borough of Kensington & Chelsea (25 012 575)
Statement Closed after initial enquiries Leisure and culture 22-Oct-2025
Summary: We will not investigate Mr X’s complaint about how he was treated at a Council leisure centre. The Council upheld Mr X’s complaint and provided an appropriate remedy so further investigation would not add to the one carried out by the Council.
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Transport for London (25 013 226)
Statement Closed after initial enquiries Licensing 22-Oct-2025
Summary: We will not investigate this complaint about taxi licensing because the complaint is late without good reason to exercise discretion to investigate it now and it is reasonable to expect Mr Y to have appealed to the court about the matter.
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South Gloucestershire Council (25 014 436)
Statement Closed after initial enquiries Councillor conduct and standards 22-Oct-2025
Summary: We will not investigate how the Council dealt with a member conduct complaint as we cannot achieve the outcome the complainant seeks.
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Greater London Authority (25 015 386)
Statement Closed after initial enquiries Councillor conduct and standards 22-Oct-2025
Summary: We will not investigate this complaint about the Authority’s handling of a member conduct complaint as Mr X Is not personally impacted by this to a degree that would warrant our further involvement.
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Transport for London (25 016 288)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2025
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for an alleged road charging scheme contravention. This is because it was reasonable for Mr B to make formal representations, and if needed, appeal to London Tribunals.
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Buckinghamshire Council (24 012 873)
Statement Upheld Special educational needs 22-Oct-2025
Summary: There was delay in completing a phase transfer review of an Educational, Health and Care Plan and fault in the way a Council transferred the Plan to a new authority when Y moved home. This caused unnecessary time, trouble, distress and Y missed out on three weeks of college. The Council will apologise, make a symbolic payment and service improvements. The complaint is upheld.
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Kent County Council (24 016 694)
Statement Not upheld Special educational needs 22-Oct-2025
Summary: There was no fault by the Council. There was no obligation to consider Ms X’s request for a personal budget because Y’s Education Health and Care Plan was not being reviewed. The Council advised Ms X how to apply for free school meals, which she is now receiving and secured special educational provision by putting in place tuition. This is in line with its legal duty.