Decision search
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Essex County Council (24 017 933)
Statement Upheld Special educational needs 27-Jul-2025
Summary: We have found the Council at fault for failing to issue a final amended Education, Health and Care Plan within statutory timescales. This delayed Mrs X’s appeal rights. The Council also failed to secure suitable alternative provision when Mrs X’s son was unable to attend school. The Council has agreed to apologise, issue the EHC Plan urgently and pay Mrs X a financial remedy.
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London Borough of Tower Hamlets (24 018 188)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to keep accurate records of her housing application. This is because there is insufficient evidence of significant injustice to Ms X to justify an investigation.
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Lancashire County Council (24 018 243)
Statement Not upheld Safeguarding 27-Jul-2025
Summary: We have discontinued our investigation of this complaint, about the Council’s handling of safeguarding incidents in a care home. This is because we have already considered and upheld this matter in a previous investigation. We also consider the Council’s own investigation is satisfactory, and so there could be no worthwhile outcome to further investigation anyway.
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Milton Keynes Council (24 018 449)
Statement Upheld Traffic management 27-Jul-2025
Summary: Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise to Mr B, pay him £100 and improve its procedures for the future.
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Knowsley Metropolitan Borough Council (24 018 663)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Ms X complained that the Council delayed issuing her child’s final Education, Health and Care Plan following an annual review. She also says the Council failed to respond to her request for a Personal Budget in 2024. We find the Council at fault for its delays in the annual review process, and for failing to respond to Ms X’s request for a Personal Budget in this time. This fault resulted in the delay of Ms X’s appeal rights and caused avoidable distress and uncertainty for the family. The Council has agreed to apologise to Ms X, pay her £250, and remind its staff of their statutory duty to respond to Personal Budget requests.
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Kent County Council (24 019 194)
Statement Upheld Special educational needs 27-Jul-2025
Summary: Ms Y complained about the way the Council handled her son’s post 16 Education, Health and Care plan. We found the Council at fault. The Council had acknowledged a delay in issuing the plan and had offered a recognition payment. It has agreed to make an additional payment to appropriately address the injustice caused and to carry out service improvements.
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Royal Borough of Windsor and Maidenhead Council (24 020 393)
Statement Closed after initial enquiries Assessment and care plan 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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Statement Closed after initial enquiries Mental health services 27-Jul-2025
Summary: Miss X complained about the way professionals assessed her under the Mental Health Act 1983 and their recommendation that she should be detained. We will not investigate Miss X’s complaint. This is because it is unlikely an investigation would be able to find evidence of fault.
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South Hams District Council (24 020 618)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of Mr X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Brent (24 020 763)
Statement Upheld Homelessness 27-Jul-2025
Summary: Miss B complained the Council mishandled her homelessness application. I have found fault by the Council because it failed to take any action on the case for nine months, did not update the Personalised Housing Plan and failed to inform Miss B about her right to review. The Council has agreed to pay redress and make service improvements.