Decision search
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Fareham Borough Council (24 019 033)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about noise and other nuisance, caused by aircraft near to Mrs X’s home. There is another body that is better placed to consider her complaint, and we cannot achieve the outcome she is seeking.
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Worcestershire County Council (24 019 458)
Statement Closed after initial enquiries Other 24-Feb-2025
Summary: We will not investigate this complaint about the Council sharing confidential information with a third party. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate as this is a matter best dealt with by the Information Commissioner’s Office.
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Hertfordshire County Council (23 019 105)
Statement Upheld Special educational needs 24-Feb-2025
Summary: The Council was at fault for failing to deliver Ms X’s son’s special educational needs support, and for failing to review his direct payments when Ms X asked it to. It has already arranged the support and, without our involvement, offered some suitable remedies for the injustice Ms X and her son suffered. It has now also agreed to make an additional symbolic payment to Ms X to recognise the injustice which may have been caused from its failure to review her son’s direct payments.
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King's Lynn & West Norfolk Council (24 000 985)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Council’s refusal to replace a fence which it says is not its responsibility. We cannot determine the ownership of property boundaries. Only the courts can decide such matters.
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Transport for London (24 015 912)
Statement Closed after initial enquiries Other 23-Feb-2025
Summary: We will not investigate this complaint about the Authority ending a bus journey early without providing a refund or a free replacement ticket to extend the journey. We cannot determine claims about breaches of contractual conditions. Only the courts can do this.
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Royal Borough of Windsor and Maidenhead Council (24 015 842)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault in the course of amending the complainant’s child’s Education Health and Care plan and in responding to her subsequent complaint. This is because the complainant has used her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Slough Borough Council (24 016 127)
Statement Closed after initial enquiries Council tax 22-Feb-2025
Summary: We will not exercise discretion to investigate this complaint about council tax arrears recovery. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Statement Closed after initial enquiries Allocations 22-Feb-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cheshire East Council (24 016 404)
Statement Closed after initial enquiries Disabled children 22-Feb-2025
Summary: We will not investigate this complaint about the actions of a Council officer in carrying out an assessment of the complainant’s son’s needs. This is because investigation would achieve nothing significant.
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Kent County Council (24 016 626)
Statement Closed after initial enquiries Special educational needs 22-Feb-2025
Summary: We cannot investigate this complaint that the Council was at fault during the process of the complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability). By law, we cannot consider a council’s actions during an appeal.