Decision search
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Spelthorne Borough Council (24 021 499)
Statement Closed after initial enquiries Homelessness 01-May-2025
Summary: We will not investigate this complaint about the Council’s decision to end its legal duty to provide the complainant accommodation on account of his homelessness. This is because the Council’s decision carries a right of review which the complainant could reasonably request. We will also not investigate any alleged failure to provide the complainant with evidence of allegations made about her which led to her eviction. This is because the complainant could reasonably complain to the Information Commissioner’s Office which a better placed body to consider such matters.
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Norfolk County Council (24 021 589)
Statement Closed after initial enquiries Planning applications 01-May-2025
Summary: We cannot investigate this complaint about the Council’s handling of a planning application. This is because the issues raised have been appealed to the Planning Inspectorate which acts on behalf of the relevant Government minister. We have no jurisdiction to investigate in these circumstances.
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East Lindsey District Council (24 021 603)
Statement Closed after initial enquiries Refuse and recycling 01-May-2025
Summary: We will not investigate this complaint about an alleged failure by the Council to stop supplying the complainant with plastic household waste sacks, or a problem with a bin collection. This is because there is insufficient evidence of fault and the complainant having been caused a sufficient injustice.
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Birmingham City Council (24 021 657)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate Mrs Y’s complaint that the Council awarded her the wrong banding date for housing allocations. This is because the complaint is late.
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London Borough of Barnet (24 021 747)
Statement Closed after initial enquiries Homelessness 01-May-2025
Summary: We will not investigate this complaint about an alleged failure by the Council to properly consider and decide his homelessness application, including during the review process. This is because the complainant has a right of appeal on a point of law to county court and it would be reasonable for him exercise this.
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Northumberland County Council (24 021 766)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate this complaint about alleged discrepancies in the Council’s finances, or its handling of freedom of information requests the complainant has made. This is because we cannot investigate a matter which we decide affects all or most of the people living in the Council’s area. Further, if the complainant is dissatisfied with how the Councill has responded to his information requests, he could reasonably take his complaint to the Information Commissioner’s Office which is the best placed body for such matters.
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London Borough of Croydon (24 019 944)
Statement Upheld Assessment and care plan 01-May-2025
Summary: We will not investigate this complaint about communication failures by the Council during a stressful adult social care case. The Council has apologised to the complainant and addressed the concerns with relevant staff to improve future service. We are satisfied with the actions already taken; it is unlikely an Ombudsman investigation would add to this or achieve a different outcome.
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Manchester City Council (24 019 954)
Statement Closed after initial enquiries Council tax 01-May-2025
Summary: We will not investigate this complaint about council tax liability as this is a matter for the Valuation Tribunal.
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London Borough of Merton (24 019 971)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate Miss X’s complaint about the Council failing to consider the medical evidence she provided in January 2023. This is because the complaint is late and there are not good reasons to exercise discretion to consider the late complaint. In addition, the likely fault did not cause any injustice.
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Birmingham City Council (24 020 042)
Statement Closed after initial enquiries Other 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council not supporting him to move to another area as the complaint is late.