Decision search
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Birmingham City Council (24 014 164)
Statement Upheld Allocations 15-Sep-2025
Summary: Miss B complained about the Council’s decision to close her housing application as incomplete. We find that the Council was wrong to close Miss B’s application because she had provided all the required information. This caused Miss B unnecessary frustration, worry and inconvenience. The Council has already apologised to Miss B. It has also agreed to make a symbolic payment to Miss B, backdate her registration date and make service improvements.
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Barnsley Metropolitan Borough Council (24 015 738)
Statement Not upheld Alternative provision 15-Sep-2025
Summary: Ms X complained that the Council failed to provide suitable education to her daughter after she was permanently excluded from school. We have found no fault with the Council. It met its statutory duties to Ms X’s daughter by offering what it considered to be suitable education and considering Ms X’s objections before making its decision. As there was no fault in how the Council decided the education was suitable for Y, we have no power to question its judgment.
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London Borough of Lewisham (24 019 448)
Statement Upheld Homelessness 15-Sep-2025
Summary: Miss D complained the Council failed to assist with her homelessness application. I found the Council at fault because it failed to provide Miss D with a reasonable level of service and she was caused avoidable time and trouble pursuing her case.
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Cambridgeshire County Council (24 020 096)
Statement Upheld Special educational needs 15-Sep-2025
Summary: The Council was at fault as it delayed reassessing Mrs X’s child Y’s special educational needs following an annual review in 2024 and failed to ensure Y received suitable education provision. It has agreed to apologise and make a payment to Mrs X to acknowledge the distress and frustration and lack of suitable provision for Y caused by these faults. It has also agreed to provide us with an update of its action plan to address delays in its special education needs service.
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London Borough of Brent (24 020 328)
Statement Closed after initial enquiries Homelessness 15-Sep-2025
Summary: Mr X complained the Council failed to provide assistance when he was homeless and unemployed in 2020-2021. The complaints are outside the Ombudsman’s jurisdiction because they are considered late complaints. We have not exercised discretion to consider these late complaints because Mr X has not provided evidence to show it was not possible for him to have complained sooner.
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London Borough of Southwark (24 020 725)
Statement Upheld Private housing 15-Sep-2025
Summary: Miss X complained the Council failed to take any action against her landlord when he evicted her from her privately rented accommodation without notice. We find the Council was at fault for failing to complete a robust investigation when Miss X reported her landlord had illegally evicted her. This caused Miss X frustration and uncertainty. The Council has agreed to apologise to Miss X, make a payment to her and implement service improvements.
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Leicestershire County Council (25 001 362)
Statement Upheld Domiciliary care 15-Sep-2025
Summary: We will not investigate this complaint about adult social care provided at home, and specifically about the mismanagement of medication. It is unlikely we would add to the Council’s investigation or reach a different outcome. There is not enough outstanding injustice to justify our involvement; the Council apologised to recognise the impact of failings in service. We are satisfied with the actions the Council took.
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Ribble Valley Borough Council (25 002 795)
Statement Closed after initial enquiries Planning applications 15-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault by the Council to justify investigating.
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London Borough of Haringey (24 021 821)
Statement Upheld Homelessness 15-Sep-2025
Summary: Ms D complains the Council failed to clarify if it had inspected her temporary accommodation and was aware of repairs needed to it. I have found fault by the Council because it did not properly explain about the inspections at the property to Ms D leaving her uncertain about what had happened. I have asked the Council to apologise to Ms D.
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Salford City Council (24 023 494)
Statement Closed after initial enquiries Other 15-Sep-2025
Summary: We will not investigate Ms X’s complaint that the Council has refused to compensate her for financial losses incurred after she was misinformed about the terms of a Council-run property management scheme. This matter is better considered by a court.