Decision search
Your search has 51781 results
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London Borough of Barking & Dagenham (24 019 806)
Statement Closed after initial enquiries Special educational needs 05-May-2025
Summary: We will not investigate Mrs X’s complaints about delays in the annual review of her child’s Education, Health and Care (EHC) Plan, the decision to name a specific school within the EHC Plan, or her concerns about the Council’s consultation with schools. This is because Mrs X had a right to appeal to a Tribunal and it was reasonable for her to use that right. For the remainder, an investigation is unlikely to achieve any additional outcome.
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London Borough of Tower Hamlets (24 021 120)
Statement Closed after initial enquiries Refuse and recycling 05-May-2025
Summary: We will not investigate Mr X’s complaint, made on behalf of Mrs Y, about the Council damaging her bin and how it dealt with the complaint. Investigation would not achieve a worthwhile outcome for Mrs Y nor add to the Council’s investigation. Even if there was Council fault, the injustice caused would not be sufficiently significant to warrant investigation. It would be reasonable for Mrs Y to make her claim of personal injury to the Council’s insurers and take it to court if required. We do not investigate councils’ complaint handling where we are not investigating the core issues giving rise to the complaint.
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London Borough of Redbridge (24 021 307)
Statement Closed after initial enquiries Other 05-May-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s application for a vehicle crossing (dropped kerb) outside her home. This is because there is not enough evidence of fault in its decision making process to justify an investigation.
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Essex County Council (24 021 322)
Statement Closed after initial enquiries Special educational needs 05-May-2025
Summary: We will not investigate this complaint that the Council has failed to act to ensure that the complainant’s daughter’s special educational needs are met. There is insufficient evidence of fault on the Council’s part to warrant investigation, and it would be reasonable for the complainant to use her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) about the content of her daughter’s Education Health and Care plan.
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Lincolnshire County Council (24 021 746)
Statement Closed after initial enquiries Other 05-May-2025
Summary: We will not investigate this complaint the Council shared confidential information with a venue. The complaint is best dealt with by the Information Commissioner’s Office.
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Leicester City Council (24 022 027)
Statement Upheld Council tax 05-May-2025
Summary: We will not investigate this complaint about council tax arrears that the complainant was not liable for. This is because the Council has agreed to remedy the injustice.
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West Sussex County Council (24 022 062)
Statement Closed after initial enquiries Child protection 05-May-2025
Summary: We will not investigate Mr X’s complaint about the Council ignoring his concerns about his child’s welfare since 2015. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
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Cambridge City Council (24 022 141)
Statement Closed after initial enquiries Other 05-May-2025
Summary: We will not investigate Mr X’s complaint that the Council breached data protection regulations in its handling of a housing application. This is because the Information Commissioner is better placed to consider the issues raised.
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North Somerset Council (24 019 969)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice for a bus lane contravention. This is because it was reasonable for Mr X to appeal the notice through the Traffic Enforcement Centre and the tribunal.
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West Northamptonshire Council (24 020 017)
Statement Upheld Special educational needs 05-May-2025
Summary: We will not investigate Mrs X’s complaint about delays in producing an Education Health and Care Plan as the Council has agreed to a proportionate way to resolve the complaint.