Decision search
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North Yorkshire Council (25 002 834)
Statement Not upheld Other 04-Feb-2026
Summary: Mr X complained about how the Council considered a request for a residential parking scheme. We do not find the Council at fault.
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London Borough of Redbridge (25 003 076)
Statement Upheld Homelessness 04-Feb-2026
Summary: The Council was at fault for the delay in carrying out homeless inquiries, providing suitable accommodation and accepting the housing duties after Ms X and her child Y reapproached it as homeless in March 2024. The Council was also at fault for the six-month delay in paying Ms X the £200 it offered her in its final complaint response. The Council has agreed to apologise and make a further payment to remedy the injustice caused.
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Statement Upheld Special educational needs 04-Feb-2026
Summary: The Council was at fault for failing to properly consider whether it had a duty to arrange alternative provision for Mrs X’s child Y between December 2024 and February 2025. It has agreed to apologise and make a payment to acknowledge the uncertainty and frustration this caused. We cannot investigate the accuracy of the Education, Health and Care Plan or the school named in the Plan as Mrs X had a right of appeal to the Tribunal and used that right.
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London Borough of Harrow (25 003 951)
Statement Closed after initial enquiries Enforcement 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to consider Mr X’s reports of breaches of planning control and building regulations. We have not seen enough evidence of fault in the way the Council considered the matter. And we cannot achieve the outcomes Mr X is seeking.
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Peterborough City Council (25 004 145)
Statement Closed after initial enquiries Building control 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s building control service. Mr X says the Council was negligent. We cannot decide whether the Council is negligent. It is reasonable to expect Mr X to ask the courts to consider this matter.
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Durham County Council (25 004 361)
Statement Upheld Transport 04-Feb-2026
Summary: Ms Y complained the Council failed to arrange transport for her daughter to attend a day centre. We find fault in the Council’s handling of the matter, including poor communication, delay, inadequate consideration of the circumstances, and a failure to properly address the unmet transport and care support needs. This caused ongoing uncertainty and distress for Ms Y. The Council has agreed to apologise, address the outstanding support gap, make a payment to Ms Y, and take action to improve its practice.
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Kirklees Metropolitan Borough Council (25 004 542)
Statement Closed after initial enquiries Enforcement 04-Feb-2026
Summary: We will not investigate this complaint about the way the Council considered Mr X’s complaint. The Council has acknowledged the delays in its responses. It has apologised and offered him £200 in recognition of the time and trouble he has spent in pursuing his complaint.
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London Borough of Lewisham (25 004 795)
Statement Upheld Council tax 04-Feb-2026
Summary: The Council wrongly sent Ms X summons and liability orders relating to Council Tax for a rental property she owns. The Council has accepted fault for a delay in withdrawing the summons. It has withdrawn the summons, removed any associated costs, apologised and offered a suitable payment.
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Lancashire County Council (25 005 187)
Statement Upheld Special educational needs 04-Feb-2026
Summary: Miss X complained the Council failed to secure the type of placement specified in her child’s Education, Health and Care Plan. We find the Council at fault for delays, misapplying the law, failing to secure special educational provision, and failing to arrange alternative provision once they became of compulsory school age. As a result, her child missed education and specialist support, and caused Miss X avoidable distress, uncertainty and time and trouble pursuing complaints. The Council has agreed to apologise, and make a payment to Miss X.
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London Borough of Camden (25 007 346)
Statement Closed after initial enquiries Council tax 04-Feb-2026
Summary: We will not investigate this complaint about council tax administration as it is unlikely we will find fault by the Council causing a significant injustice to Mrs X and any disputes about liability are best dealt with by an appeal to the Valuation Tribunal.