Decision search
Your search has 57541 results
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West Berkshire Council (25 019 149)
Statement Upheld Other 20-May-2026
Summary: We will not investigate Mr X’s complaint about children services’ actions. We have upheld Mr X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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Cheshire West & Chester Council (25 019 321)
Statement Closed after initial enquiries Direct payments 20-May-2026
Summary: We will not investigate this complaint about direct payments and an alleged failure to make reasonable adjustments. This is because the complaint is late and it is unlikely we would find fault with the Council.
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Statement Closed after initial enquiries Parking and other penalties 20-May-2026
Summary: We will not investigate this complaint about the Council’s refusal of a disabled parking bay application. This is because the complaint is late and there are no good reasons to exercise discretion to investigate this complaint.
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Surrey County Council (25 019 637)
Statement Closed after initial enquiries Special educational needs 20-May-2026
Summary: We will not investigate this complaint about the Council’s actions after it issued a new Education, Health and Care plan naming a new school. This is because the complainant has used her right of appeal to the tribunal. We cannot investigate complaints about what happens in school and there is insufficient injustice to warrant investigation into the remaining complaints.
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Cambridgeshire County Council (25 020 079)
Statement Closed after initial enquiries Child protection 20-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to his safeguarding referral. It is unlikely we would achieve more than the Council’s complaint responses.
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Statement Closed after initial enquiries Child protection 20-May-2026
Summary: We cannot investigate the Council’s decision to begin care proceedings for a child. The law prevents us from investigating complaints about the start of court action or what happened in court.
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Sandwell Metropolitan Borough Council (25 020 584)
Statement Closed after initial enquiries Homelessness 20-May-2026
Summary: We will not investigate this complaint about how the Council handled Mr X’s homelessness application, including his accommodation, the financial arrangements put in place, and its failure to act on a known rental overcharge. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now. Additionally, Mr X has a right of appeal on a point of law to county court and it would be reasonable for him exercise this.
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Kent County Council (25 023 808)
Statement Closed after initial enquiries Highway adoption 20-May-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a dropped kerb. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Lambeth (25 026 370)
Statement Closed after initial enquiries Parking and other penalties 20-May-2026
Summary: We will not investigate this complaint about the Council’s actions in relation to the issuing of Miss X’s Penalty Charge Notices (PCNs) because it is unlikely we would find evidence of fault. We will not investigate the PCNs themselves, as it is reasonable to expect Miss X to use the appeals process.
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Bournemouth, Christchurch and Poole Council (25 028 391)
Statement Closed after initial enquiries Private housing 20-May-2026
Summary: We will not investigate this complaint about happened when Mr X asked the Council for assistance in connection with his private tenant’s rent arrears. This is because there is not enough evidence of fault to justify investigating.