Decision search
Your search has 56704 results
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London Borough of Merton (25 020 774)
Statement Closed after initial enquiries Council tax 09-Apr-2026
Summary: We will not investigate this complaint about council tax recovery action. Part of the complaint is late and there is not enough evidence of fault regarding recent matters to justify investigation.
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London Borough of Hackney (25 020 966)
Statement Closed after initial enquiries Council house sales and leaseholders 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Mr X to use his right to take court action.
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Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate Mr Y’s complaint the Council refused to provide certain information relating to council tax recovery action. This is because the Information Commissioner’s Office is better placed to consider the complaint.
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London Borough of Brent (25 021 675)
Statement Closed after initial enquiries Parking and other penalties 09-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. There is not enough evidence of fault and he has used his right of appeal. Therefore we cannot investigate.
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Royal Borough of Kingston upon Thames (25 022 597)
Statement Closed after initial enquiries Other 09-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s personal data. The Information Commissioner is better placed to consider the matter.
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Central Bedfordshire Council (25 005 686)
Statement Upheld Special educational needs 08-Apr-2026
Summary: There was fault and delay by the Council in completing an annual review, amending an Education, Health and Care (EHC) Plan, and identifying a new setting. As a result a child has been out of school, with part-time alternative provision, since October 2024. This caused loss of education, distress and placed additional caring responsibilities on Ms X. The Council has agreed actions to remedy the injustice caused.
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Kirklees Metropolitan Borough Council (25 007 063)
Statement Upheld Charging 08-Apr-2026
Summary: There was fault by the Council. The Council delayed chasing up the invoices for care until after the service user died. This has left the family with a large debt. A symbolic payment, apology and consideration of whether the debt should be written off if the estate is not able to pay remedies the injustice caused.
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Derbyshire County Council (25 007 177)
Statement Upheld Assessment and care plan 08-Apr-2026
Summary: The Council was at fault for failing to adequately assess the late Mrs Y’s needs and in its determination of her personal budget. The Council has agreed to apologise to her representative, Mrs X, for the frustration caused to her and produce an action plan of how it will address the faults identified to improve its service.
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City of Doncaster Council (25 008 321)
Statement Upheld Assessment and care plan 08-Apr-2026
Summary: Miss B complained the Council failed to provide her with appropriate support and placed her in a care home that was unsuitable for her needs. There was fault by the Council. It delayed completing a light-touch review of Miss B’s care plan. But this did not cause an injustice to Miss B. I have therefore not made any recommendations to the Council.
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London Borough of Lewisham (25 008 884)
Statement Upheld Homelessness 08-Apr-2026
Summary: Miss X complains about the Councils handling of her homelessness application. Miss X says the Council failed to re-assess her application following her return to the country. Miss X says this caused her a great deal of distress. We have found fault in the actions of the Council for failing to consider information provided to it regarding Miss X’s circumstances and failing to progress her case. The Council has agreed to issue Miss X with an apology, pay her a financial payment and complete a service improvement.