Decision search
Your search has 52042 results
-
Essex County Council (24 005 941)
Statement Not upheld Transport 03-Apr-2025
Summary: Mr X complained about the way the Council handled his application for a Blue Badge that delayed him receiving the Badge. We found that whilst it took many months to process Mr X’s application, this was not because of fault by the Council.
-
London Borough of Camden (24 008 596)
Statement Closed after initial enquiries Allocations 03-Apr-2025
Summary: We will not investigate this complaint about how the Council assessed Miss X’s individual needs when giving her housing register application suitable priority. There is not enough evidence of fault in the Council’s actions to warrant further investigation.
-
Statement Upheld Residential care 03-Apr-2025
Summary: Ms C complained on behalf of her mother, Mrs D that the Care Provider failed to provide sufficient recompense for the poor care Mrs D received while resident at one of its care homes. We found the Care Provider accepted the fault caused distress to Mrs D and provided a suitable remedy in line with our guidance.
-
London Borough of Hillingdon (24 011 980)
Statement Upheld Homelessness 03-Apr-2025
Summary: On behalf of Mr X, Mrs B complained the Council poorly handled Mr X’s homelessness application. Mrs B says this caused Mr X distress. We find the Council at fault for a delay in opening a new application for Mr X. To remedy the injustice caused, the Council has agreed to apologise and make a symbolic payment to Mr X and remind its staff of when the Council should carry out homelessness assessments.
-
London Borough of Lewisham (24 013 580)
Statement Not upheld Transport 03-Apr-2025
Summary: Mrs Y complains on behalf of her husband, Mr Y, that he has not been awarded a blue badge. Mrs Y says the Council failed to fully consider the evidence before making its decision. Mrs Y says this has caused stress and frustration and has isolated and affected Mr Y physically and mentally. We have found no fault in the actions of the Council.
-
Tonbridge and Malling Borough Council (24 013 728)
Statement Upheld Council tax 03-Apr-2025
Summary: Mr B complained that the Council had not provided him with a right of appeal against a decision to refuse discretionary relief on his council tax. We found fault in the Council’s actions. The Council has agreed to reissue the decision with the correct appeal rights, apologise to Mr B, pay him £100 and improve its procedures for the future.
-
Kirklees Metropolitan Borough Council (24 014 401)
Statement Closed after initial enquiries Child protection 03-Apr-2025
Summary: We will not investigate this complaint about the Council substantiating a safeguarding concern in a matter involving Miss X. There is not enough evidence of fault in the Council’s actions to warrant investigation by us.
-
Statement Closed after initial enquiries Enforcement 03-Apr-2025
Summary: We cannot investigate Miss X’s complaint about the Council’s decision to serve a planning enforcement notice. This is because Miss X appealed to the Planning Inspectorate.
-
London Borough of Croydon (24 015 863)
Statement Closed after initial enquiries Transition from childrens services 03-Apr-2025
Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s transition from children’s to adult services. This is because the complaint is late and there is no good reason for us to investigate now.
-
Solihull Metropolitan Borough Council (24 016 877)
Statement Closed after initial enquiries Other 03-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning application. This is because we could not achieve any worthwhile outcome for Mr X.