Decision search
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Statement Upheld Special educational needs 06-Apr-2025
Summary: Ms X complained that the Council caused delays when deciding her son’s special educational needs support. We have found that the Council was at fault, and that this likely caused Ms X distress. The Council has agreed to make a symbolic payment to recognise her injustice.
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Derbyshire County Council (24 014 059)
Statement Closed after initial enquiries Special educational needs 06-Apr-2025
Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.
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NHS Derby & Derbyshire ICB (24 014 059a)
Statement Closed after initial enquiries Education, health and care plans 06-Apr-2025
Summary: Mr X complained about Derbyshire County Council and NHS Derby and Derbyshire Integrated Care Board. We will not consider his complaint about the delay issuing his son’s Education, Health and Care Plan. That complaint is late. Also, we cannot consider Mr X’s complaint about not securing health provision to enable Y to attend school. That is bound up with matters which Mr X appealed to the First-tier Tribunal (Special Educational Needs and Disability), which places the complaint out of jurisdiction.
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Suffolk County Council (24 014 167)
Statement Upheld Special educational needs 06-Apr-2025
Summary: We have found fault (service failure) with the Council for failing to process Mrs X’s son’s Education, Health and Care Plan within the statutory timescales. This caused Mrs X uncertainty and frustration. The Council has agreed to remedy Mrs X’s injustice.
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Transport for London (24 016 219)
Statement Closed after initial enquiries Traffic management 06-Apr-2025
Summary: We will not investigate this complaint about Penalty Charge Notices because there is not enough evidence of fault to justify investigating.
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Suffolk County Council (24 016 981)
Statement Closed after initial enquiries Special educational needs 06-Apr-2025
Summary: We will not investigate this complaint about how the Council assessed for an Education Health and Care Plan. It is reasonable for Ms X to appeal to the Tribunal if she disagrees with the content or provision specified in the Plan.
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Rochford District Council (24 017 893)
Statement Closed after initial enquiries Allocations 06-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing application. This is because there is insufficient evidence of fault.
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Bolton Metropolitan Borough Council (24 018 159)
Statement Closed after initial enquiries Other 06-Apr-2025
Summary: We will not investigate Mrs X’s complaint the Council mismanaged her mother’s finances when it was her appointee. The Police need to conclude their investigation into allegations of fraud at the Council before it can respond to Mrs X’s concerns. Further investigation by the Ombudsman will not lead to a different outcome.
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Lincolnshire County Council (24 018 544)
Statement Closed after initial enquiries Child protection 06-Apr-2025
Summary: We will not investigate this complaint about the Council’s refusal to change a social worker. We could not achieve the outcome Miss X is seeking by investigation.
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London Borough of Croydon (24 018 607)
Statement Upheld Charging 06-Apr-2025
Summary: We will not investigate this complaint about funding for adult social care in a care home. The Council delayed deciding on ordinary residence. The Council has apologised and will improve future service, but the delay does not make the decision wrong. It is unlikely the Ombudsman could add to the Council’s investigation or reach a different outcome. We cannot tell the Council it must provide funding.