Decision search
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Bury Metropolitan Borough Council (25 005 388)
Statement Upheld School admissions 05-Jan-2026
Summary: Ms X complained how the independent appeal panel dealt with her appeal for a place for her daughter at her preferred secondary school. We find some fault in how the panel handled Ms X’s appeal. This means she cannot be satisfied the process was carried out fairly. The Council has agreed to apologise to Ms X and carry out a new appeal.
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Royal Borough of Kensington & Chelsea (25 006 108)
Statement Closed after initial enquiries Allocations 05-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision to end its homelessness duty. This is because it is reasonable for him to use his right of appeal to the County Court.
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Worcestershire County Council (25 006 373)
Statement Upheld Other 05-Jan-2026
Summary: Mrs X complained the Council did not fully address all parts of her complaint or provide sufficient remedy when it considered her complaint through the children’s statutory complaints procedure. The Council did properly follow the procedure and considered her complaints, but its remedy did not fully reflect the distress and frustration caused to her. There was also delay in the Council’s complaint handling. The Council has agreed to pay Mrs X a symbolic financial remedy.
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Brighton & Hove City Council (25 006 378)
Statement Not upheld Private housing 05-Jan-2026
Summary: Miss D complains about private housing disrepair and issues with the housing register. I have ended the investigation because further consideration of the case would not lead to a different outcome.
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London Borough of Ealing (25 006 687)
Statement Closed after initial enquiries Planning advice 05-Jan-2026
Summary: We will not investigate this complaint about the way the Council dealt with an application for a Lawful Development Certificate for Proposed Use or Development as it is made too late. We cannot investigate the complaint about the way the Council processed a planning application as the complainant appealed to the Planning Inspector. This is therefore outside our jurisdiction.
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London Borough of Haringey (25 006 925)
Statement Upheld Special educational needs 05-Jan-2026
Summary: Mrs X complained the Council has not provided suitable education for her son, Mr Y. Mrs X said this caused the family distress and impacted Mr Y’s mental and physical health. There was fault, arising from service failure, in the way the Council did not ensure Mr Y received the provision in his Education, Health and Care Plan and complaint handling was poor. This frustrated Mrs X and Mr Y missed plan provision for one and a half academic terms. The Council should apologise and make a financial payment.
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Statement Upheld School transport 05-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to deal with his late appeal against its decision to reject school travel assistance for his child. This is because the Council has agreed to consider Mr X’s appeal and amend its policy so it can consider late appeals in certain circumstances. Therefore, an investigation by us would not be proportionate.
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London Borough of Bexley (25 009 039)
Statement Upheld Safeguarding 05-Jan-2026
Summary: We will not investigate this complaint about safeguarding adults. This is because we are satisfied with the actions the Council has taken to investigate, accept fault, and apologise for the impact of its fault. It is unlikely an Ombudsman investigation would add anything further.
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London Borough of Croydon (25 009 339)
Statement Upheld Looked after children 05-Jan-2026
Summary: We will not investigate Miss X’s complaint about children services’ actions. We have upheld Miss X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.
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Westminster City Council (25 009 639)
Statement Closed after initial enquiries Special educational needs 05-Jan-2026
Summary: We will not investigate Miss X’s complaint about a personal budget form she was asked to sign. This is because there is insufficient evidence of fault causing Miss X an injustice.