Decision search
Your search has 54045 results
-
Transport for London (25 000 287)
Statement Upheld Other 31-Oct-2025
Summary: Mr X complained about Transport for London’s (TfL) failure to recognise his car as Ultra Low Emission Zone (ULEZ) compliant and resulting charges. He said this caused significant frustration and financial loss. We found TfL to be at fault. To remedy the injustice to Mr X, TfL has agreed to apologise, ensure all charges are refunded and pay him £300. It will also take action to ensure a similar situation does not reoccur.
-
Norfolk County Council (25 002 814)
Statement Upheld Charging 31-Oct-2025
Summary: There was fault by the Council in the decision there had been an intentional deprivation of capital to avoid paying for care. First, the Council did not give Mr X an opportunity to explain the reason for the gift before making the decision. Second, the original decision did not give any reasons with reference to the relevant parts of Care and Support Statutory Guidance. Third, the Council failed to keep a written record of the panel’s consideration of Mr X’s stage two appeal against the decision. Finally, the Council did not consider Mr X’s claim that the gift was in line with an established pattern of spending or invite him to supply evidence of this. The Council will apologise to Mr X and review its decision.
-
London Borough of Barking & Dagenham (24 001 003)
Statement Upheld Special educational needs 31-Oct-2025
Summary: The Council significantly delayed issuing Mrs X’s child’s Education, Health and Care Plan and failed to consider whether it owed her child an alternative provision duty when they were missing school. It also failed to respond proactively enough to Mrs X’s reports that the school was no longer arranging all the provision in her child’s Plan. To recognise the uncertainty, frustration and distress caused by the Council’s actions, the Council has agreed to apologise, pay Mrs X £950 and take action to improve its services.
-
Statement Upheld Special educational needs 31-Oct-2025
Summary: We find service failure for the Council’s delay finding Miss X’s child a new specialist placement. This caused Miss X distress. We are satisfied with the Council’s apology and offer of a payment to remedy this distress. We do not find fault with the child’s special educational provision while the Council found a new placement.
-
Oldham Metropolitan Borough Council (24 011 366)
Statement Upheld Residential care 31-Oct-2025
Summary: Ms F complained on behalf of her late mother about the care provided in the Council commissioned care home, Franklin House Care Home. We found some fault which caused distress to Ms F. The Council has agreed to apologise and make a symbolic payment to remedy this injustice.
-
Devon County Council (25 005 864)
Statement Closed after initial enquiries Charging 31-Oct-2025
Summary: We will not investigate Mrs X’s complaint that the Council failed to agree all her son’s disability related expenditure she requested. There is either not enough evidence of fault or not enough outstanding injustice to warrant an investigation.
-
Leeds City Council (25 006 020)
Statement Closed after initial enquiries Looked after children 31-Oct-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to provide support and training when it placed a child in her and her husband’s care. The Council has already investigated and responded to some of Mrs X’s concerns under all three stages of the statutory complaint procedure. It has apologised and offered remedial action and payment for the injustice caused by the fault identified. We could not add to the Council’s responses or achieve anything more. We will not investigate other elements of Mrs X’s complaints to us because they are late, the law prevents us, or the Council has not had the opportunity to consider these matters.
-
Birmingham City Council (25 006 664)
Statement Closed after initial enquiries Enforcement 31-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to manage a transit site for travellers. We consider further investigation will not lead to a different outcome.
-
Stevenage Borough Council (25 006 918)
Statement Closed after initial enquiries Parking and other penalties 31-Oct-2025
Summary: We will not investigate Miss X’s complaint about the highway and parking provision near her home. This is because there is not enough evidence of fault by the Council to justify investigating.
-
Ashford Borough Council (25 007 137)
Statement Closed after initial enquiries Councillor conduct and standards 31-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to investigate a complaint about the conduct of a councillor. We have not seen enough evidence of fault. Nor will we investigate a complaint about data protection matters. It is reasonable to expect Mr X to complain to the Information Commissioner’s Office about these concerns.