Decision search
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Cambridge City Council (25 012 406)
Statement Upheld Homelessness 25-May-2026
Summary: Miss X complained the Council delayed in dealing with her homelessness application despite her priority need due to domestic violence. We find the Council at fault for a delay in assessing Miss X’s application. The delay caused Miss X distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Barnsley Metropolitan Borough Council (25 013 065)
Statement Not upheld Special educational needs 25-May-2026
Summary: Mrs X complained the Council did not issue her child’s Education Health and Care Plan within statutory timescales. She also complained it did not provide her with her right to appeal. She said this caused her and her child unnecessary stress. We find no fault.
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Dudley Metropolitan Borough Council (25 017 584)
Statement Closed after initial enquiries Other 25-May-2026
Summary: We will not investigate this complaint about the Council’s decision to add Mr X’s property to the local list because there is not enough evidence of fault.
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London Borough of Redbridge (25 019 027)
Statement Upheld School transport 25-May-2026
Summary: We will not investigate this complaint about the Council’s handling of an application for home to school transport. This is because the Council has agreed to re-take its stage 2 decision. This is an appropriate remedy.
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Wiltshire Council (25 019 192)
Statement Closed after initial enquiries Disabled facilities grants 25-May-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s assessment as part of her request for a Disabled Facilities Grant. There is not enough evidence of fault by the Council to warrant our involvement.
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London Borough of Tower Hamlets (25 019 254)
Statement Closed after initial enquiries Parking and other penalties 25-May-2026
Summary: We will not investigate this complaint about delays in issuing a parking permit. The injustice claimed is not significant enough to warrant an investigation, and an investigation is unlikely to lead to a different outcome.
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West Northamptonshire Council (25 019 485)
Statement Closed after initial enquiries Allocations 25-May-2026
Summary: We will not investigate this complaint about the Council’s refusal to award Miss Y a higher banding for housing allocations. This is because there is not enough evidence of fault to justify investigating.
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London Borough of Camden (25 019 996)
Statement Closed after initial enquiries Enforcement 25-May-2026
Summary: We will not investigate this complaint about the way the Council considered and responded to breaches of planning control. There is not enough evidence of fault in the Council actions to warrant it, and the key injustice the complainant claims does not result from the Council’s actions as a planning authority but those of a third party.
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Cumberland Council (25 020 630)
Statement Closed after initial enquiries Special educational needs 25-May-2026
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. It is unlikely we could add anything to the Council’s response, and we cannot investigate complaints about what happens in schools. The Information Commissioner’s Office is best placed to look at some of Mr X’s complaint and there is not enough evidence of fault in the Council’s complaint handling.
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London Borough of Southwark (25 023 638)
Statement Closed after initial enquiries Council tax 25-May-2026
Summary: We will not investigate Mr X’s complaint about council tax. The complaint is late without good enough reason for us to investigate it now and Mr X has a right to appeal to the Tribunal.