Decision search
Your search has 54045 results
-
Merseyside Passenger Transport Authority & Exec (25 005 834)
Statement Closed after initial enquiries Public transport 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Authority telling him he is not entitled to a concessionary travel pass. This is because there is not enough evidence of fault.
-
Statement Closed after initial enquiries Refuse and recycling 30-Sep-2025
Summary: We will not investigate Mr X’s complaint about refuse collections. This is because further investigation would not lead to a different outcome.
-
Bristol City Council (25 006 417)
Statement Upheld Council tax 30-Sep-2025
Summary: We will not investigate this complaint about the Council’s delay in awarding a council tax reduction. This is because the Council has taken satisfactory action.
-
Sandwell Metropolitan Borough Council (24 017 448)
Statement Upheld Special educational needs 30-Sep-2025
Summary: Mrs X complained about the Council’s handling of her son, Y’s, annual review. Mrs X also complained the Education, Health and Care (EHC) Plan did not focus on preparation for adulthood. Mrs X said this impacted school consultations, transition, Y’s mental health, and her mental and physical health. There was fault in the way the Council did not include provision to assist preparing for adulthood, delayed issuing the EHC Plan and complaint handling was poor. This distressed Mrs X and frustrated her appeal right to the Tribunal. The Council agreed to apologise, make a financial payment and issue guidance to its staff.
-
Kirklees Metropolitan Borough Council (25 012 818)
Statement Closed after initial enquiries Trees 29-Sep-2025
Summary: We will not investigate Mrs B’s complaint that her car was damaged by a Council owned tree. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
-
Birmingham City Council (25 013 103)
Statement Closed after initial enquiries Council tax 29-Sep-2025
Summary: We will not investigate this complaint about a Council tax discount as there is a right of appeal to a Valuation Tribunal. Further, there is insufficient evidence of fault by the Council.
-
Aethel Care Homes Ltd (24 014 381)
Statement Not upheld Charging 29-Sep-2025
Summary: Mrs Z, on behalf of her grandmother’s estate, complained a care provider failed to refund care charges and deposit after she died. The care home has closed and a winding up petition has been issued against the care provider. Administrators are now dealing with all outstanding liabilities and so we will discontinue our investigation as no worthwhile outcome can be achieved.
-
Bristol City Council (24 014 540)
Statement Upheld Noise 29-Sep-2025
Summary: Mr X complained the Council failed to act properly when it assessed noise coming from a sports club close to his home. We find the Council to be at fault. The Council did not properly consider Mr X’s complaint. It failed to make a proper assessment of the noise. It should re-assess the noise and take the appropriate action, should a statutory nuisance be found.
-
Bassetlaw District Council (24 015 237)
Statement Upheld Noise 29-Sep-2025
Summary: Mr X complained the Council did not take effective action with complaints he made about excessive noise from a nearby business. We found the Council at fault for not acting on Mr X’s noise reports over the period considered which caused him significant frustration. We do not find fault with the Council’s later investigation into the noise concerns and the decision it made. The Council has agreed to apologise for the injustice caused.
-
London Borough of Harrow (24 017 063)
Statement Upheld Other 29-Sep-2025
Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.