Decision search
Your search has 55414 results
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Suffolk County Council (25 010 958)
Statement Closed after initial enquiries Other 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision to restrict the complainants contact under its unreasonable behaviour policy. This is because the injustice caused is not significant enough to justify our involvement.
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Lancaster City Council (25 011 023)
Statement Closed after initial enquiries Antisocial behaviour 13-Jan-2026
Summary: We will not investigate this complaint about the Council’s response to a report of fly-tipping. The injustice is not significant enough to warrant our involvement.
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North East Lincolnshire Council (25 011 146)
Statement Upheld Housing benefit and council tax benefit 13-Jan-2026
Summary: We upheld Ms X’s complaint about the Council’s process for applications for Discretionary Housing Payments. This is because the Council accepted its error and has agreed to resolve the complaint early by providing a remedy for Ms X’s injustice and improving its service for others.
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London Borough of Hammersmith & Fulham (25 011 199)
Statement Closed after initial enquiries Child protection 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about decisions by a child protection conference and its complaints’ outcome. We are unlikely to reach a significantly different outcome.
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Portsmouth City Council (25 011 202)
Statement Closed after initial enquiries Child protection 13-Jan-2026
Summary: We will not investigate Miss X’s complaint about information the Council has recorded about her and her children. The Council has already amended its records for Miss X’s family. There is not enough evidence of remaining fault to justify our involvement.
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Rotherham Metropolitan Borough Council (25 011 363)
Statement Closed after initial enquiries Special educational needs 13-Jan-2026
Summary: We cannot investigate Miss X’s complaint that the Council failed to provide education to her child, Y, or the content of Y’s Education, Health and Care Plan to them between April 2023 and July 2024 because Miss X appealed to a tribunal, and the law says we cannot investigate.
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Surrey County Council (25 011 480)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026
Summary: We will not investigate Ms X’s complaint the Council made a false accusation against her and then did not handle her complaint properly. This is because any injustice is not significant enough to justify our involvement.
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Manchester City Council (25 011 509)
Statement Upheld Council tax 13-Jan-2026
Summary: We will not investigate this complaint that the Council wrongly sent enforcement agents to Mr X’s neighbour’s home. This is because we are satisfied with the actions the Council has taken to remedy the injustice caused to Mr X.
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Horsham District Council (25 011 602)
Statement Closed after initial enquiries Other 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s administration of a community infrastructure levy charge. Mr X has had rights of appeal it would be reasonable to use against the Council’s calculation, the deemed commencement date and a surcharge imposed. Any matters of alleged unlawfulness are ones only a court could determine, and it would be reasonable to seek any finding of unlawfulness by going to court.
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London Borough of Hounslow (25 011 609)
Statement Closed after initial enquiries Homelessness 13-Jan-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her tenancy agreement and an incentive payment to her landlord. The complaint is late. There is no indication Ms X could not have complained earlier and no good reason to decide to investigate now. In any case, Ms X has not suffered a sufficient injustice to justify our involvement.