Decision search
Your search has 54045 results
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London Borough of Bromley (24 018 210)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Ms X complained the Council failed to comply with statutory timescales for amending and finalising her son Y’s Education, Health and Care (EHC) Plan following an annual review. It also delayed providing additional funding to his school, which had been agreed to support his continued placement. These faults caused uncertainty and missed opportunities for securing alternative provision or placement sooner, amounting to injustice. However, there is limited evidence the missed funding directly deprived Y of support, as the school covered the shortfall. The Council has agreed to pay a financial remedy and apologise for the injustice caused.
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London Borough of Harrow (24 018 268)
Statement Upheld Special educational needs 05-Oct-2025
Summary: There was fault by the Council because it did not complete an annual review of an education, health and care plan, and because of mistakes it made in complaint handling. The Council has agreed to apologise and offer a financial remedy for the distress this caused. However, there was no fault in a complaint it did not ensure the complainant’s son was receiving education.
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Devon County Council (24 018 759)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mr X complained about issues securing alternative education and Education, Health and Care (EHC) Plan provision for his son, Y. He also complained about poor communication from the Council. Mr X said Y missed education and plan provision. We found communication from the Council was poor, frustrating Mr X. The Council should apologise.
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Suffolk County Council (24 019 227)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Ms X complained the Council delayed completing Y’s annual review and failed to provide a personal budget for Y’s wheelchair which is outlined as specialist provision in their Education, Health and Care (EHC) Plan. The Council was at fault. The Council panel’s decision not to provide a personal budget to maintain Y’s wheelchair was flawed. The Council also delayed amending Y’s EHC Plan following a 2024 annual review by nine months. The Council agreed to apologise and make a payment to Ms X to recognise the injustice caused to her and reimburse her for wheelchair maintenance expenditure. It also agreed to carry out another annual review of Y’s EHC Plan and reconsider how it intends to meet Y’s wheelchair provision going forward.
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London Borough of Islington (24 020 656)
Statement Upheld Alternative provision 05-Oct-2025
Summary: Ms X complained the Council failed to provide her child, Z, the special educational provision set out in his Education, Health and Care Plan. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan following an annual review. This caused Z and Ms X frustration. The Council has agreed to apologise to remedy the injustice caused.
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London Borough of Waltham Forest (24 021 341)
Statement Closed after initial enquiries Homelessness 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s offer of unsuitable temporary accommodation. It was reasonable for Ms X to use the review/appeal procedure available under the homelessness legislation.
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London Borough of Redbridge (24 021 870)
Statement Closed after initial enquiries Allocations 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision not to allocate Ms X a property she successfully bid on. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
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Bury Metropolitan Borough Council (24 022 404)
Statement Not upheld Special educational needs 05-Oct-2025
Summary: We ended our investigation about free school meal payments. Miss X should have complained to us sooner and she had already used her appeal rights to the special educational needs and disabilities Tribunal.
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Bournemouth, Christchurch and Poole Council (24 022 796)
Statement Closed after initial enquiries Trees 05-Oct-2025
Summary: We will not investigate Ms X’s complaint about the Council not carrying out work on trees which are damaging her property. This is because there is not enough evidence of fault by the Council to warrant an investigation.
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Reading Borough Council (24 023 338)
Statement Closed after initial enquiries Child protection 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s child as part of a child protection plan. This is because it is unlikely we would find fault and we cannot achieve what Mr X is looking for.