Decision search
Your search has 54045 results
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Hart District Council (25 009 213)
Statement Closed after initial enquiries Enforcement 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s refusal to direct a communications company to move an installation. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mr X.
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London Borough of Redbridge (25 009 482)
Statement Closed after initial enquiries Enforcement 06-Oct-2025
Summary: We will not investigate this complaint about the Council’s failure to act on reported breaches of planning control. This is because we could not add to the previous investigation by the Council and further investigation is unlikely to lead to a different outcome.
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Isle of Wight Council (25 011 401)
Statement Closed after initial enquiries Other 06-Oct-2025
Summary: We cannot investigate this complaint about reports for the courts because we cannot investigate a complaint about what happened in court.
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Kent County Council (25 011 642)
Statement Closed after initial enquiries Other 06-Oct-2025
Summary: We will not investigate this complaint about Miss X’s child being in the care of others. We have no power to change a decision made by the courts and we could not achieve the outcome she seeks.
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Birmingham City Council (25 012 856)
Statement Closed after initial enquiries Council tax 06-Oct-2025
Summary: We will not investigate this complaint about liability for Council tax as there is a right of appeal to a Valuation Tribunal and there is insufficient evidence of fault by the Council.
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Calderdale Metropolitan Borough Council (25 015 053)
Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Statement Not upheld Traffic management 05-Oct-2025
Summary: Ms X complained the Council has failed to risk assess and take enough action against a Port Operator’s shuttle bus service’s use of a mini-roundabout and a local highway as collection point. She said this is causing road safety risks and congestion and impact’s her and other local residents. We found no fault in the process the Council followed to reach its views as a highway’s authority. It therefore made decisions it was entitled to make.
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Oxfordshire County Council (24 017 604)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mrs X complained the Council failed to deliver provision outlined in her child, B’s Education Health and Care Plan. She also complained about delay in reviewing the plan. The Council was at fault. B missed therapies for two years. It is likely the missed therapies had a significant impact on B’s education. The Council will apologise to Mrs X and make a symbolic payment to her.
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London Borough of Croydon (24 017 787)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mrs X complained the Council failed to ensure her child, Y received an education or the specialist provision in line with their Education, Health and Care (EHC) Plan after they moved to the area in July 2024. The Council was at fault for failing to offer Y a school placement or arrange an education and provision in line with their EHC Plan between September 2024 and May 2025. The Council agreed to apologise and make payments to acknowledge the injustice this caused to Y and Mrs X. It should also carry out service improvements.
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Staffordshire County Council (24 017 969)
Statement Closed after initial enquiries Looked after children 05-Oct-2025
Summary: we will not investigate Ms M’s complaint because the Council has now responded. The Council followed the correct procedure and explained what Ms M should do if she was still unhappy. There is no role for us.