Decision search
Your search has 34 results
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Solihull Metropolitan Borough Council (22 013 732)
Statement Upheld Other 09-Feb-2023
Summary: We will not investigate Mr and Mrs X’s complaint that the Council threatened to take their children into care, wrongly accused them of emotionally harming them, and intervened to prevent child A from returning home. The Council has failed to deal with the complaints but has agreed with the Ombudsman it will do so. Mr and Mrs X may return to the Ombudsman if they disagree with the outcome.
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Birmingham City Council (21 015 635)
Report Upheld Disabled children 09-Feb-2023
Summary: Mrs F complained about the Council’s decision in relation to respite support for her disabled children and about the way it dealt with her complaint.
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Durham County Council (22 005 725)
Statement Upheld Friends and family carers 08-Feb-2023
Summary: Mr and Mrs X complained about the Council’s decision to stop Special Guardianship (SG) Allowance payments in respect of their niece, F. The Council’s decision to stop the payment was in line with its policy. However, the appeal panel’s report is flawed and does not show how the panel considered relevant evidence Mr and Mrs X submitted. The Council agreed to hold a new appeal review with a fresh panel to remedy the uncertainty this has caused. It will also pay Mr and Mrs X £509.81 after it found it had underpaid their SG Allowance during 2019.
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Statement Closed after initial enquiries Disabled children 08-Feb-2023
Summary: We will not investigate this complaint about the Council not providing sufficient funding to ensure Ms X’s child receives the care and support he needs safely. This is because there is insufficient evidence of fault in the way the Council made its decision regarding the amount it will pay Ms X as a direct payment.
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Cumbria County Council (22 010 820)
Statement Upheld Other 08-Feb-2023
Summary: Mr X complained the Council has delayed investigating his complaint at stage three of the children’s statutory complaints procedure. The delay has caused frustration and distress and means his complaint remains unresolved. The Council is at fault. It has agreed to hold the stage three panel within 30 working days and pay Mr X £200 in recognition of the frustration and distress caused by the delay. It will also review its procedures.
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City of Bradford Metropolitan District Council (22 013 324)
Statement Closed after initial enquiries Looked after children 08-Feb-2023
Summary: We will not investigate this complaint about the Council refusing to investigate Mrs X’s complaint further. There is not enough evidence of fault in the substantive matter complained of to warrant investigation by us of that, or the Council’s handling of a complaint about it.
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Wiltshire Council (22 013 681)
Statement Closed after initial enquiries Child protection 08-Feb-2023
Summary: We will not investigate this complaint about the Council’s response to an alleged conflict of interest on the part of a social worker, and arrangements for contact with a child. The complaint is late, and it would be reasonable to take the contact matter to court.
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Coventry City Council (22 014 258)
Statement Closed after initial enquiries Child protection 08-Feb-2023
Summary: We cannot investigate this complaint about the child protection actions of social workers concerning the care of Ms X’s children. The matters complained of are not separable from matters that either were or could reasonably have been raised during court proceedings.
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Leicestershire County Council (22 013 857)
Statement Closed after initial enquiries Child protection 07-Feb-2023
Summary: We will not investigate this complaint about bias by a social worker and a question Mr X said the social worker asked him on the telephone. Unless and until there is any dispute about the contact and residence arrangements for Mr X’s child, there is not enough injustice flowing from any question the social worker asked to warrant our involvement. Were there to be a dispute and the social worker’s actions to become relevant, Mr X would have a right it would be reasonable to use to go to court as only a court could determine arrangements.
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Kent County Council (22 013 944)
Statement Closed after initial enquiries Child protection 07-Feb-2023
Summary: We cannot investigate this complaint about the actions of a social worker. The matters complained of are not separable from matters subject to court action.