Decision search
Your search has 379 results
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Liverpool and Sefton Homecare Limited (20 000 716)
Statement Upheld Domiciliary care 10-Feb-2021
Summary: Miss C complained about the domiciliary care package provided to her late mother. Miss C said her mother paid for care she did not receive and her family had to provide personal care. We have found fault as some care outcomes were not consistently achieved but consider the agreed actions of an apology, partial refund of fees and procedural improvements provide a suitable remedy.
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Smartmove Homes Limited (19 019 946)
Statement Upheld Residential care 05-Feb-2021
Summary: Mr H complains the care provider has delayed repaying overpaid care home fees. He is the executor of his uncle’s estate and has been trying to resolve the issue for many months. The Ombudsman’s view is the care provider did delay responding to Mr H. Although this delay was not the reason for the confusion about how much they owe, it was avoidable. It led to unnecessary time and trouble and frustration for Mr H. The care provider has agreed to apologise.
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Foxley Lodge Care Ltd (18 012 216)
Report Upheld Residential care 15-Nov-2019
Summary: Adverse findings notice issued because Foxley Lodge Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
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Burlington Care (Yorkshire) Ltd (18 016 639)
Report Upheld Residential care 24-Oct-2019
Summary: Adverse Findings Notice issued because Burlington Care (Yorkshire) Ltd filed to provide the remedy recommended by the Ombudsman following an investigation.
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Moreland House Care Home (17 012 203)
Report Upheld Charging 11-Mar-2019
Summary: Mrs A complains about London Borough of Barking and Dagenham (the Council) and Moreland House Care Home (the Care Home). She says there were errors in charging which meant her mother Mrs B paid more than she should have done.
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Corden Assist Ltd (17 007 722)
Report Upheld Domiciliary care 16-Oct-2018
Summary: Adverse Findings Notice issued because Corden Assist Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
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Report Upheld Domiciliary care 21-Sep-2017
Summary: Adverse findings notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
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Caring Homes Healthcare Group Limited (15 006 620)
Report Upheld Safeguarding 20-Jun-2016
Summary: Complaint from a man about the quality of care provided to his late wife. She had a week's respite stay at Huntercombe Hall Care Home. The care home is owned and operated by Caring Homes Healthcare Group Limited.
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The Albemarle Rest Home Limited (14 019 061)
Report Upheld Residential care 23-Mar-2016
Summary: Adverse findings notice issued because The Albemarle Rest Home Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.