Decision search
Your search has 228 results
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London Borough of Tower Hamlets (23 008 593)
Statement Upheld Assessment and care plan 28-Mar-2024
Summary: Mr X complains the Council unfairly reduced Mrs Y’s care hours, leaving her health and wellbeing at risk. The Ombudsman intends to find fault with the Council for failing to carry out a review of Mrs Y’s care and for how it communicated with Mr X about her care. The Ombudsman finds fault with the Council for failing to review Mrs Y’s care and tell Mr X of the change in care. The Ombudsman does not find fault with the Council for how it initially assessed Mrs Y’s care needs or arranged her care. The Council has agreed to apologise and pay a financial remedy for the distress caused.
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London Borough of Tower Hamlets (23 018 118)
Statement Closed after initial enquiries Disabled facilities grants 27-Mar-2024
Summary: We will not investigate Mr X’s complaint about delay in the Council agreeing to fund the adaptations his mother needed. He also complains there has been a delay in the works being completed. This because there is insufficient evidence of fault. In addition, one element of the complaint is premature as Mr X has not made the complaint to the Council.
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London Borough of Tower Hamlets (23 014 906)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2024
Summary: We will not investigate this complaint about the Council issuing a Penalty Charge Notice for parking. It would be reasonable for the complainant to use his right to appeal to a parking adjudicator, but we understand the matter is resolved in any event.
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London Borough of Tower Hamlets (22 015 748)
Statement Upheld Domiciliary care 25-Mar-2024
Summary: Mr X complained the Council withdrew his care package and did not reinstate it until a solicitor intervened. The Council was not at fault for withdrawing the care package but was at fault for delay and not being proactive to resolve the situation. It should apologise, make a payment to remedy the injustice to Mr X who had to arrange and pay for his own care, and ensure staff learn lessons from what happened.
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London Borough of Tower Hamlets (23 012 924)
Statement Upheld Other 21-Mar-2024
Summary: Mr B complained that the Council had failed to escalate his complaint about children’s services to stage two of the statutory complaints procedure. We found there was a delay of approximately two months in progressing the complaint to stage two which caused Mr B time and trouble in chasing the Council. The Council has agreed to apologise to Mr B and pay him £100.
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London Borough of Tower Hamlets (23 008 485)
Statement Closed after initial enquiries Other 20-Mar-2024
Summary: We will not investigate this complaint the Council are not street cleaning properly. Any injustice is not significant enough to justify our involvement.
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London Borough of Tower Hamlets (23 012 022)
Statement Upheld Refuse and recycling 18-Mar-2024
Summary: Mr X complained that the Council regularly failed to collect his household recycling despite him repeatedly reporting issues. We found service failure by the Council in relation to missed recycling collections over several months. We also found the Council’s complaint handling was poor. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.
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London Borough of Tower Hamlets (23 016 750)
Statement Closed after initial enquiries Special educational needs 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s failure to make educational provision for the complainant’s daughter. This is because the complaint has been upheld and investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (22 013 057)
Report Upheld Allocations 18-Mar-2024
Summary: Miss X complained about how the Council dealt with her application for the housing register. In particular, she complained that the Council: delayed in dealing with her application for the housing register in 2022; wrongly decided that she did not qualify for the housing register and delayed in dealing with her request for a review of its decision; gave conflicting information about whether she could seek a review of its decision that she was not eligible for the housing register or make a complaint; and wrongly placed her in priority band 2B when it accepted her application in August 2023. Miss X considers she should have been placed in a higher priority band due to her medical needs. Miss X says that as a result she has been caused significant distress which has worsened her medical conditions and affected her mental health.
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London Borough of Tower Hamlets (23 019 110)
Statement Upheld Parking and other penalties 14-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s rejection of his representations against a penalty charge notice. This is because the Council has cancelled the PCN and apologised to Mr X and this provides a suitable remedy for the complaint.