Decision search
Your search has 142 results
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City of York Council (23 019 220)
Statement Closed after initial enquiries Residential care 17-Apr-2024
Summary: We will not investigate this complaint about the Council’s decision not to allow Mrs X to return to temporary accommodation. This is because an investigation would be unlikely to find fault with the Council’s actions.
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City of York Council (23 019 379)
Statement Closed after initial enquiries Planning applications 11-Apr-2024
Summary: We will not investigate this complaint about the Council’s decision that a house extension is permitted development. There is not enough evidence of fault to justify investigating.
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City of York Council (23 019 133)
Statement Closed after initial enquiries Council tax 10-Apr-2024
Summary: We will not investigate this complaint about added charges in connection with debt recovery action by agents of the Council. This is because the enforcement fees and charges were entitled to be added as they are the result of the complainant’s non-compliance with a court issued liability order for unpaid council tax.
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City of York Council (23 017 432)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2024
Summary: We will not investigate this complaint about signage because there is not enough evidence of fault to justify investigating.
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City of York Council (23 011 530)
Statement Upheld Refuse and recycling 05-Mar-2024
Summary: Miss X complained the Council repeatedly failed to collect her household waste as part of its assisted collection service. Miss X says the Council’s actions have caused her avoidable stress and frustration. We found fault by the Council and the Council has agreed to apologise to Miss X and provide a financial remedy.
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City of York Council (23 017 119)
Statement Closed after initial enquiries Refuse and recycling 01-Mar-2024
Summary: We will not investigate this complaint about the Council’s policy not to allow pedestrians or cyclists to access the main area of a waste recycling centre area. This is because an investigation would be unlikely to find fault with the Council’s actions.
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City of York Council (23 016 035)
Statement Closed after initial enquiries Enforcement 01-Mar-2024
Summary: We will not investigate Mr X’s complaint about the contents and issue of a warning letter for an alleged breach of planning control. This is because the Council’s actions did not cause Mr X significant injustice warranting an investigation.
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City of York Council (23 015 981)
Statement Closed after initial enquiries Residential care 28-Feb-2024
Summary: We will not investigate this complaint about adult social care in a residential care home. It is unlikely we would add to previous investigations or reach a different outcome. It is for police to investigate whether a missing item was stolen.
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City of York Council (23 001 150)
Statement Upheld Friends and family carers 27-Feb-2024
Summary: Miss Y complains the Council wrongly withdrew a proposed package of extended financial support for a Special Guardianship Order (SGO). The complaint was investigated through the statutory complaints procedure but did not conclude with the outcomes Miss Y hoped for. In our view, the investigation was thorough and evidence based but there is some outstanding personal injustice which the Council has agreed to remedy.
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City of York Council (23 014 405)
Statement Closed after initial enquiries Child protection 23-Feb-2024
Summary: We cannot investigate this complaint about how the Council assessed the complainant’s parenting skills. This is because the assessment has been considered in court.