Decision search
Your search has 142 results
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City of York Council (22 006 033)
Statement Closed after initial enquiries Refuse and recycling 17-Aug-2022
Summary: We will not investigate Mrs X’s complaint about the Council missing some of her bin collections. The matters complained of did not cause Mrs X such a significant personal injustice to warrant an investigation.
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City of York Council (21 011 789)
Statement Upheld Transition from childrens services 15-Aug-2022
Summary: Mr and Mrs X complained the Council poorly managed their child, Y’s, transition from children’s services to adult services as a care leaver. They say this caused them and Y distress and affected Y’s health. They also say the Council handled their complaint poorly. The Council is at fault. There were faults during the transition planning process and with complaints handling. The Council has agreed to apologise to Mr and Mrs X and Y, make remedy payments in recognition of the uncertainty and distress caused and act to improve its services.
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City of York Council (21 016 898)
Statement Upheld Council tax 15-Aug-2022
Summary: Ms X complained about how the Council handled her council tax account. Specifically, she complained the Council failed to award her a single person discount and council tax support and delayed in updating her council tax account. The Council was delayed in updating Ms X’s account. However, it has apologised and offered to set up a payment plan which is appropriate to remedy the injustice caused. The Council was not at fault in how it awarded Ms X single person discount and council tax support.
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City of York Council (21 016 917)
Statement Upheld Parking and other penalties 28-Jul-2022
Summary: Miss X complained the Council failed to consider the impact on her guest house business when it introduced its digital parking permits. Miss X also says the system is not flexible or suitable for guesthouse businesses when requesting or amending online permits. She says this has caused her frustration, confusion, and anxiety as well as monetary loss. We find fault with the Council for failing to properly explain its concessions and failing to consult trade organisations about implementing digital parking. This caused an injustice to Miss X, however, we are satisfied the Council has now remedied any injustice caused. We do not find fault with the Council for the implementation or flexibility of the online digital system.
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City of York Council (22 005 245)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2022
Summary: We will not investigate Mrs B’s complaint that the Council has failed to maintain the road outside her home. This is because it is reasonable for Mrs B to apply for a court order which requires the Council to repair the road.
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City of York Council (22 004 249)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2022
Summary: We will not investigate this complaint about the Council’s response to the complainant’s reports of defects in the surface of his road. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault in the Council’s response to the concerns raised about the road, and it is reasonable to expect the complainant to pursue a court remedy if he thinks the Council is responsible for damage to his vehicle or should conduct further repairs.
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City of York Council (22 004 677)
Statement Closed after initial enquiries Other 11-Jul-2022
Summary: We cannot investigate this complaint that the Council’s scheme to tackle climate change is a waste of public money. This is because the alleged injustice affects all or most people in the Council’s area.
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City of York Council (21 018 087)
Statement Not upheld Other 28-Jun-2022
Summary: Mr X complained the Council failed to make a report public at least five clear days before a committee meeting. Mr X complained this prevented the committee meeting from examining the report and resulted in blue-badge holders being prevented from accessing the city centre. The Ombudsman discontinued our investigation of this complaint as further investigation of the Council would not achieve a worthwhile outcome for Mr X.
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City of York Council (22 003 459)
Statement Closed after initial enquiries Trees 23-Jun-2022
Summary: We will not investigate Mr X’s complaint about the Council’s involvement in his neighbour Mr Y’s development which damaged his tree, resulting in its loss. There is not enough evidence of Council fault causing Mr X’s claimed injustice to warrant us investigating. Mr X’s complaint is a claim of property damage and loss, which is a legal liability issue for the courts to determine. It is reasonable for Mr X to take the matter to court and pursue the compensation he seeks.
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City of York Council (22 002 711)
Statement Closed after initial enquiries Antisocial behaviour 21-Jun-2022
Summary: We will not investigate this complaint about the Council’s prosecution of Mr X for noise nuisance. We cannot consider matters which have been or are subject to court proceedings. We will not exercise discretion to consider matters which Mr X was aware of more than 12 months before he complained to us. There is no evidence to suggest that Mr X could not have complained to us sooner.