Decision search
Your search has 142 results
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City of York Council (22 011 310)
Statement Closed after initial enquiries Parking and other penalties 14-Dec-2022
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council. In addition, we could not achieve the outcome the complainant wants.
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City of York Council (22 006 945)
Statement Not upheld Parking and other penalties 07-Dec-2022
Summary: Mr X complains the Council changed the parking permit scheme where he lives without proper consultation. We find no fault with the way the Council carried out changes to the scheme.
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City of York Council (22 010 219)
Statement Closed after initial enquiries Assessment and care plan 30-Nov-2022
Summary: We will not investigate Mrs B’s complaint about way the Council conducted a Best Interests Meeting for her son, Mr C, or the way it treated her. This is because further investigation could not add to the Council’s response or make a different finding of the kind Mrs B wants.
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City of York Council (22 007 335)
Statement Closed after initial enquiries Assessment and care plan 23-Nov-2022
Summary: Mr X complained about City of York Council (the Council) and York and Scarborough Teaching Hospitals NHS Foundation Trust (the Trust). Mr X complained about the way the Council and the Trust dealt with his late father, Mr Y’s, discharge from hospital and the Trust’s care of Mr Y while he was in hospital. We will not investigate the complaint because a coroner and a local Safeguarding Adults Board (SAB) are still investigating related issues. Mr X can resubmit his complaint to us for further consideration when the coroner and SAB have finished their investigations.
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City of York Council (22 010 898)
Statement Closed after initial enquiries Parking and other penalties 23-Nov-2022
Summary: We will not investigate Mr X’s complaint the Council issued a penalty charge notice for parking in a restricted area. Mr X can reasonably use his right of appeal to the Traffic Penalty Tribunal.
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City of York Council (22 000 366)
Statement Upheld Assessment and care plan 21-Nov-2022
Summary: The Council accepts there were delays in financial assessments and reviews of Ms K’s care, errors in the transport provision, and a failure to carry out a carers’ assessment. It has apologised and reinstated transport. It will reimburse Mr X’s costs for the transport he provided and offer carers’ assessments to Mr and Mrs X. There was no fault in the calculation of Ms K’s contribution towards the cost of her care, however, and no reason why the Council should waive the outstanding contribution.
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City of York Council (22 009 856)
Statement Closed after initial enquiries Planning applications 18-Nov-2022
Summary: We will not investigate this complaint the Council failed to properly consider a planning application. Although the Council was at fault, that did not cause the complainant a significant injustice.
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City of York Council (22 000 412)
Statement Upheld Direct payments 18-Nov-2022
Summary: Ms C complained the Council has failed to set up the agreed Direct Payment to pay her for five hours a week of support with regards to her father’s care. We did not find fault with regards to the decision that a direct payment was no longer required to support Mr F with social outings, once he had gone into hospital. However, the Council failed to communicate clearly with Ms C about this. The Council has agreed to apologise for this.
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City of York Council (22 010 459)
Statement Closed after initial enquiries Planning applications 15-Nov-2022
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.
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City of York Council (22 009 413)
Statement Closed after initial enquiries Noise 27-Oct-2022
Summary: We will not investigate this complaint about the Council’s decision not to provide extra hedging or screening along the boundary between the road where the complainant lives and communal gardens of Council owned properties. There is not enough evidence of fault in the Council’s actions to justify an investigation.