Decision search
Your search has 142 results
-
City of York Council (23 003 514)
Statement Closed after initial enquiries Councillor conduct and standards 02-Jul-2023
Summary: We will not investigate this complaint about a committee meeting because it is unlikely we would find fault and the courts are better placed to deal with the complaint.
-
City of York Council (23 002 454)
Statement Closed after initial enquiries Traffic management 28-Jun-2023
Summary: Mr X complains about the Council’s handling of the installation of speed bumps in his road and its response to his concerns about the noise they generate. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
-
City of York Council (22 017 655)
Statement Upheld Charging 27-Jun-2023
Summary: The Council’s adult social care charging policy says it charges people for the expected costs of their care, and, if they receive less care than they paid for, it will only review their invoices and refund them once a year. There is no fault in this approach, as the law does not prevent the Council from taking it. However, the Council offered to review Mr B’s invoices more regularly if he wanted, and, although his daughter complained about the infrequent reviews, did not do so. This was fault by the Council. It was also at fault for its handling of Mr B’s daughter’s complaint. It has now agreed to consider offering Mr B more regular reviews of his invoices. It has also agreed to apologise to Mr B’s daughter, and to make a symbolic payment to recognise her injustice.
-
City of York Council (23 002 531)
Statement Closed after initial enquiries Planning applications 14-Jun-2023
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.
-
City of York Council (23 001 684)
Statement Closed after initial enquiries Street furniture and lighting 04-Jun-2023
Summary: We will not investigate this complaint about the Council’s installation of an LED lamp in the streetlight close to the complainant’s home. The Council has installed two shields on the lamp and confirms it is the lowest powered lamp they use. Further investigation is unlikely to lead to a different outcome.
-
City of York Council (23 000 216)
Statement Closed after initial enquiries Planning applications 23-May-2023
Summary: We will not investigate this complaint about the way the Council considered a planning application. And the Council’s handling of the complainant’s concerns. We could not add to the previous investigation by the organisation. Also, there is insufficient injustice caused by any failure in the complaints process alone to justify an investigation.
-
City of York Council (22 012 570)
Statement Upheld Building control 19-Apr-2023
Summary: Mr B says the Council’s building control officer failed to carry out site visits he paid for and inaccurately said more visits took place than was the case. The Council’s records for this building control case are poor, the record of visits undertaken does not support the Council’s claims in correspondence with Mr B and there is no evidence a completion visit took place. An apology and payment to Mr B, a further building control inspection and a reminder to officers is satisfactory remedy.
-
City of York Council (22 016 956)
Statement Closed after initial enquiries Child protection 29-Mar-2023
Summary: We will not investigate this complaint about the Council’s refusal to investigate the actions of a social worker. This is because there is no evidence of fault on the Council’s part.
-
City of York Council (22 005 318)
Statement Upheld Other 28-Mar-2023
Summary: Mrs X complained about how the Council took recovery action for unpaid business rates, including using enforcement agents. There was fault in how the Council failed to update Mrs X about its decision in February 2020 but this did not cause an injustice to Mrs X.
-
City of York Council (22 016 552)
Statement Closed after initial enquiries Refuse and recycling 22-Mar-2023
Summary: We will not investigate Mr X’s complaint about the Council’s bin service. There is insufficient significant personal injustice caused to Mr X by the matters complained of to warrant us investigating. Investigation would not lead to a different outcome for Mr X.