Decision search
Your search has 519 results
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Bristol City Council (21 014 457)
Statement Closed after initial enquiries Enforcement 01-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision to take enforcement action. This is because the complainant could have appealed to the Planning Inspector.
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Bristol City Council (21 014 097)
Statement Closed after initial enquiries Noise 26-Jan-2022
Summary: We will not investigate this complaint about the Council’s handling of noise nuisance reports made by Ms X about the building of a development close to her home. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Bristol City Council (21 013 748)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jan-2022
Summary: We will not investigate this complaint about the quality of highways repairs near the complainant’s home. We cannot investigate complaints about councils wasting tax payers’ money. Fault by the Council within our jurisdiction has not caused the complainant injustice that warrants our involvement.
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Bristol City Council (21 006 815)
Statement Closed after initial enquiries Street furniture and lighting 20-Jan-2022
Summary: We will not investigate this complaint about the Council’s decision to install anti-skateboarding studs in its city centre. There is not enough evidence of fault to justify us investigating and no evidence that Mr X has been caused an injustice.
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Bristol City Council (21 000 406)
Statement Upheld Planning applications 14-Jan-2022
Summary: Mr F complained the Council failed to properly consider the impact his neighbour’s proposed development had on his amenity. He also said it failed to consult enough neighbours and consider land stability as set out in its Policies. We found no fault in how the Council considered and handled the planning application. It reached a decision it was entitled to make, and we cannot therefore criticise the merits of its decision. However, it was at fault for causing delays in its complaints handling. It has apologised to Mr F, which was enough to remedy any injustice this caused.
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Bristol City Council (21 013 257)
Statement Closed after initial enquiries Managing council tenancies 12-Jan-2022
Summary: We will not investigate Mr X’s complaint because the complaint is about the management of housing let on a long lease by the Council and the law does not allow us to investigate these complaints.
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Bristol City Council (21 011 612)
Statement Closed after initial enquiries Residential care 05-Jan-2022
Summary: We will not investigate Mr B’s complaint about care provided to his son, Mr C, between 2014 and 2017. This is because any injustice caused to Mr C from the actions of his Care Provider during this time has been remedied during a previous Ombudsman investigation.
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Bristol City Council (21 001 783)
Statement Upheld Antisocial behaviour 04-Jan-2022
Summary: The Ombudsman found fault by the Council on Mr H’s complaint of it failing to take enforcement action against dwellers of 2 caravans parked on the road near his home. There was a failure to keep records of visits and of officer assessments when deciding the encampment was ‘Low Impact’ under its policy. The Council also failed to communicate with Mr H since April 2021 when a manager retired. The agreed action remedies the injustice caused.
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Bristol City Council (21 007 651)
Statement Closed after initial enquiries Parking and other penalties 04-Jan-2022
Summary: We will not investigate this complaint about Penalty Charge Notices. This is because it is reasonable for Mr Y to appeal to the Traffic Enforcement Centre.
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Bristol City Council (21 011 998)
Statement Closed after initial enquiries Allocations 21-Dec-2021
Summary: We will not investigate this complaint about how the Council dealt with Miss X when she had to leave her property. This is because there is no fault in the way the Council assessed her housing application. The Council was at fault when it failed to offer Miss X a homeless application but this has not caused her an injustice. The Ombudsman cannot investigate complaints about the way the Council manages social housing so we cannot investigate how it dealt with Miss X’s allegations that her neighbours were racially abusing her.