Decision search
Your search has 519 results
-
Bristol City Council (21 007 446)
Statement Upheld Special educational needs 04-Mar-2022
Summary: Ms B complained about delays in the Education, Health and Care (EHC) process. She complained the Council failed to issue her son, C’s, final EHC plan within the statutory timeframe. We found fault with the Council. The Council agreed actions to remedy the injustice to Ms B.
-
Bristol City Council (21 016 335)
Statement Closed after initial enquiries Planning applications 25-Feb-2022
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
-
Bristol City Council (21 014 699)
Statement Closed after initial enquiries Planning applications 22-Feb-2022
Summary: We will not investigate this complaint about the Council’s decision to refuse a premises licence. This is because it is reasonable to expect the complainant to use their right of appeal to the magistrates court.
-
Bristol City Council (21 015 400)
Statement Closed after initial enquiries Licensing 22-Feb-2022
Summary: We will not investigate this complaint about an application for a caravan site licence. This is because there is insufficient evidence of fault by the Council.
-
Bristol City Council (21 015 797)
Statement Closed after initial enquiries Other 21-Feb-2022
Summary: We will not investigate Mr X’s complaint about damage to his car caused by a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide should the Council deny liability on his claim.
-
Bristol City Council (21 003 606)
Statement Not upheld Assessment and care plan 09-Feb-2022
Summary: There was no fault in the way the Council arranged or delivered Mr Y’s care and support or dealt with his request to be moved.
-
Bristol City Council (21 013 158)
Statement Closed after initial enquiries Disabled facilities grants 08-Feb-2022
Summary: We will not investigate this complaint about a delay in starting work for a Disabled Facilities Grant. This is because there is insufficient evidence of fault by the Council.
-
Bristol City Council (21 004 999)
Statement Upheld Leisure and culture 03-Feb-2022
Summary: The Ombudsman found fault by the Council on Mrs Q’s complaint of it failing to act against a neighbouring allotment tenant after upholding her complaint and failing to respond to her correspondence. It failed to keep proper records, could not show it did what it said it would do, delayed responding to her formal complaint, and delayed making her a payment. The agreed action remedies the injustice caused.
-
Bristol City Council (21 013 265)
Statement Closed after initial enquiries Street furniture and lighting 03-Feb-2022
Summary: We will not investigate Mr X’s complaint about the Council deciding not to fund works to move a lamppost from the front of his property. There is not enough evidence of fault by the Council in its decision process to warrant investigation. Even if there had been fault, Mr X’s claimed injustice from the lamppost’s location has not been caused by the Council.
-
Bristol City Council (21 014 375)
Statement Closed after initial enquiries Housing benefit and council tax benefit 02-Feb-2022
Summary: We will not investigate this complaint about appealing a housing benefit overpayment which was created in 2018. Ms X appealed against the decision to the First-Tier Tribunal, and it gave its binding decision in 2019.