Decision search
Your search has 519 results
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Bristol City Council (22 006 919)
Statement Closed after initial enquiries Parking and other penalties 12-Sep-2022
Summary: We will not investigate Mr X’s complaint about the Council’s use of a mobile phone application to pay for parking at a local car park. This is because there is not enough evidence of fault by the Council causing Mr X significant injustice. There are other bodies better placed to consider Mr X’s concerns about the company’s use of his personal data.
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Bristol City Council (20 013 922)
Statement Upheld Planning applications 01-Sep-2022
Summary: There was no fault by the Council in how it handled planning matters on a large development next to Mr B’s house. It properly considered all the planning matters and reached a conclusion based on this. The Council failed to respond to Mr B’s complaint to it about this. The Council has apologised, offered to pay Mr B £100 and has identified how it can prevent this from happening again.
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Bristol City Council (21 015 811)
Statement Upheld Special educational needs 29-Aug-2022
Summary: the Council delayed issuing a final education, health and care plan and failed to consider providing alternative education provision when Mr B’s daughter stopped attending school. As a result Mr B’s daughter missed out on education and special educational needs provision. An apology, payment to Mr B and review of the process to manage completion of education, health and care plans is satisfactory remedy.
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Bristol City Council (21 018 896)
Statement Upheld Special educational needs 23-Aug-2022
Summary: The Council’s delay completing an annual review of B’s Education, Health, and Care Plan and failure to issue an amended Plan within statutory timescales was fault. The Council was also at fault for failing to ensure the education provision in B’s Plan was in place. As a result, B started post-16 education without an up-to-date Plan and missed six months of Speech and Language Therapy. To remedy this injustice, the Council has agreed to apologise, pay £1,750, and act to improve its services.
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Bristol City Council (22 003 258)
Statement Not upheld Refuse and recycling 23-Aug-2022
Summary: Mrs D says the Council has failed to address refuse bins and fly tipping obstructing a pavement. The Ombudsman has discontinued the investigation because he cannot add to what the Council has already done, and further investigation would not lead to a different outcome.
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Bristol City Council (22 006 010)
Statement Closed after initial enquiries Refuse and recycling 22-Aug-2022
Summary: We will not investigate this complaint about a missed bulky waste collection as the injustice is not sufficient to warrant our involvement.
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Bristol City Council (22 004 926)
Statement Closed after initial enquiries Looked after children 21-Aug-2022
Summary: We will not investigate this complaint about the Council failing to provide the complainant and her son with the support and therapy they need while her son has been in care. This is because the complaint is not separable from the ongoing court proceedings.
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Bristol City Council (20 007 596)
Statement Upheld Other 21-Aug-2022
Summary: Mr X complained the Council was using an incorrect backdated date on its planning portal for publication of documents. The Council has introduced an automated process which prevents the upload date from being manually overridden in response to Mr X’s complaint. We consider this resolved the underlying issue in Mr X’s complaint but recommend the Council apologises to Mr X for the delays in handling his complaint and resolving the underlying issue.
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Bristol City Council (20 009 166)
Statement Not upheld Direct payments 18-Aug-2022
Summary: There is no evidence the Council promised to fund the additional lunchtime support which Mrs A arranged for her great-aunt.
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Bristol City Council (22 005 130)
Statement Upheld Enforcement 15-Aug-2022
Summary: We will not investigate this complaint about the Council’s delay in responding to a report of a breach of planning control and subsequent complaint. There is no evidence of fault in the decision not to take enforcement action. The Council’s apology for the delays is a suitable remedy for this part of the complaint.