Decision search
Your search has 519 results
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Bristol City Council (24 016 015)
Statement Closed after initial enquiries Other 18-Jun-2025
Summary: We will not investigate Ms X’s complaint that the Council refused to allow her to ask questions at a Council committee meeting and then failed to properly explain why. There is not enough evidence of fault to justify an investigation.
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Bristol City Council (24 022 855)
Statement Closed after initial enquiries Refuse and recycling 18-Jun-2025
Summary: We will not investigate this complaint about missed household waste and recycling collections. This is because an investigation would not achieve anything further.
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Bristol City Council (24 018 591)
Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2025
Summary: We will not investigate this complaint about housing benefit and council tax reduction overpayments. This is because it is reasonable to expect Mrs X to appeal the Council’s decisions to the Tribunal.
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Bristol City Council (24 020 931)
Statement Closed after initial enquiries Allocations 09-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s housing application. This is because it is made late, and I see no good reason to exercise discretion and consider it now.
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Bristol City Council (24 017 947)
Statement Closed after initial enquiries Assessment and care plan 01-Jun-2025
Summary: We will not investigate this complaint about the care assessment process. This is because it is unlikely we would find fault in the Council’s decision-making process or reach a different outcome.
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Bristol City Council (24 012 672)
Statement Upheld Charging 27-May-2025
Summary: The Council was at fault as it did not respond to Mr X’s official complaint and has not properly assessed some of the Disability Related Expenses incurred by his mother when calculating her contribution to care costs. Reassessing the Disability Related Expenses and making a payment for the distress caused by the delay in the complaints process remedies the injustice.
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Bristol City Council (24 021 042)
Statement Closed after initial enquiries Refuse and recycling 21-May-2025
Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.
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Bristol City Council (24 019 205)
Statement Upheld Homelessness 20-May-2025
Summary: We will not investigate Miss X’s complaint the Council placed her in unsuitable temporary accommodation. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Bristol City Council (24 023 049)
Statement Upheld Parking and other penalties 19-May-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s conduct while dealing with her appeal against a penalty charge notice. This is because the Council has apologised and offered a suitable remedy for the injustice its actions caused Mrs X.
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Bristol City Council (24 023 451)
Statement Closed after initial enquiries Parking and other penalties 18-May-2025
Summary: We will not investigate Mrs X’s complaint that the Council threatened court action for non-payment of two penalty charge notices as the Council’s agreement to refund her payment of £70 provides a suitable remedy for the issue. We will not investigate Mrs X’s complaint about an alleged data breach as it would be reasonable for her to take the matter to the Information Commissioner and seek a remedy at court.