Decision search
Your search has 519 results
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Bristol City Council (25 004 729)
Statement Closed after initial enquiries Highway repair and maintenance 27-Jul-2025
Summary: We will not investigate this complaint about highway repair and maintenance because the court is better placed to consider the issues raised.
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Bristol City Council (25 003 037)
Statement Closed after initial enquiries Refuse and recycling 08-Jul-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to collect his household waste in December 2024. This is because the Council already apologised and an investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Bristol City Council (25 002 921)
Statement Upheld Alternative provision 04-Jul-2025
Summary: Miss X complains the Council has delayed implementing the recommendations of a previous Ombudsman’s investigation. The Council delayed implementing recommendations of a previous Ombudsman investigation. Miss X suffered delay and uncertainty. The Council says it will pay Miss X a further £250, provide guidance to staff and review its processes. This is an appropriate remedy.
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Bristol City Council (25 000 815)
Statement Closed after initial enquiries Refuse and recycling 03-Jul-2025
Summary: We will not investigate this complaint about missed recycling collections. The Council has apologised to the complainant and taken steps to improve the service. We consider further investigation will not lead to a different outcome.
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Bristol City Council (25 001 363)
Statement Closed after initial enquiries Fostering 30-Jun-2025
Summary: We cannot investigate this complaint about how the Council has exercised its safeguarding duties to Miss X’s child. The law prevents us from investigating a complaint about the start of court action or what happened in court.
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Bristol City Council (24 002 666)
Statement Upheld Special educational needs 30-Jun-2025
Summary: Miss Y complained that delays in the Education, Health and Care (EHC) assessment and planning process meant that her son did not receive the education he was entitled to. The delays were, in part, caused by a shortage of Educational Psychologists. The Council has agreed to pay £400 to Miss Y in recognition of the delay and a further £900 for D’s benefit. The Council will also arrange the proposed catch-up provision and explain the steps it is taking to improve the timeliness of EHC needs assessments.
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Bristol City Council (25 002 751)
Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025
Summary: We will not investigate this complaint about highways maintenance because it is reasonable to expect Miss Y to approach the court, which is better placed to consider the complaint.
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Bristol City Council (25 001 041)
Statement Closed after initial enquiries Special educational needs 25-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s conduct during a tribunal appeal. Doing so would overlap with the role of the Tribunal.
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Bristol City Council (25 000 933)
Statement Closed after initial enquiries Managing council tenancies 24-Jun-2025
Summary: We cannot investigate this complaint about an overgrown garden, in a Council rented property, which affects the complainant’s fence. This is because we have no power to investigate a council when it is acting as a landlord.
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Bristol City Council (24 014 053)
Statement Not upheld Other 22-Jun-2025
Summary: Mr X complained about the Council’s response to issues caused by a vehicle dweller encampment close to his home. There is no fault in the Council’s decision making process, it has made decisions in accordance with its policy. The Council is due to review the policy to ensure it is clear and consistent, taking into account views of residents and vehicle dwellers. The Council also carried out the actions it promised in its response to Mr X’s complaint.