Decision search
Your search has 64 results
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Bracknell Forest Council (22 007 045)
Statement Upheld Special educational needs 14-May-2023
Summary: Mr X complained the Council has not provided education for his daughter, Y, since she has been unable to attend school from January 2022. He also complained Y has not had the full provision set out in her Education, Health and care plan (EHCP) and the Council has not adhered to statutory timescales about the EHCP and annual review documentation. Mr X also says the communication with the Council throughout this matter has been poor. Mr X says Y has missed education, Occupational therapy and Speech and Language Therapy provision and the family have been put under considerable stress. The Council did not provide education until appeal rights to the tribunal were engaged, did not provide documentation after annual reviews within the statutory timescales and communication was difficult. Mr X and Y suffered distress and Mr X has been put to time and trouble to complain. The Council should apologise to Mr X and Y, make a financial payment on top of the amount identified in its complaint response, ensure provision is in place for Y and update its policies.
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Bracknell Forest Council (22 007 716)
Statement Upheld Other 24-Apr-2023
Summary: Mr X complained the Council failed to sufficiently safeguard his adult son, Mr Z, from harm caused by his housemate in supported living accommodation. The Council was not at fault for moving the two men into the accommodation initially, nor for the way it dealt with the safeguarding concerns. However the Council failed to consult properly in its best interests decision making regarding Mr Z and his living situation. This has caused uncertainty to Mr X and his son. The Council also failed to respond properly to Mr X’s complaint. This caused Mr X frustration and time and trouble. We have recommended the Council apologise, pay Mr X £150 and carry out a fresh mental capacity and best interests assessment into Mr Z’s living situation.
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Bracknell Forest Council (21 018 098)
Statement Not upheld Child protection 27-Mar-2023
Summary: Mrs B complains about how the Council dealt with safeguarding issues of members of her family. There was no fault by the Council.
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Bracknell Forest Council (22 016 167)
Statement Closed after initial enquiries Adoption 27-Mar-2023
Summary: We will not investigate this complaint about the Council’s alleged failure to properly investigate Mrs X’s complaint about her adoptive children’s former foster carers. This is because we would be unlikely to provide a different outcome for Mrs X.
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Bracknell Forest Council (22 015 802)
Statement Closed after initial enquiries Child protection 09-Mar-2023
Summary: We will not investigate this complaint about the Council’s view that the complainant’s contact with his partner’s children should be supervised. This is because there is no evidence of fault on the Council’s part.
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Bracknell Forest Council (22 008 216)
Statement Closed after initial enquiries Trees 21-Feb-2023
Summary: We will not investigate Mr X’s complaint that he was wrongly advised by the Council in 2002 about a tree preservation order. The complaint is late.
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Bracknell Forest Council (22 014 294)
Statement Closed after initial enquiries Child protection 20-Feb-2023
Summary: We cannot investigate this complaint about the actions of a social worker. This is because those actions relate to matters which have been decided in a court.
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Bracknell Forest Council (22 011 885)
Statement Closed after initial enquiries School transport 09-Feb-2023
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to award home to school transport. It is unlikely we can find fault.
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Bracknell Forest Council (21 019 078)
Statement Upheld Other 23-Jan-2023
Summary: Mr X complained the Council’s care coordinator failed to act in his best interests and it has failed to adequately investigate his complaint, causing distress. We find the Council at fault because it delayed responding to Mr X’s request for a new care coordinator, but we are satisfied its apology is an adequate remedy.
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Bracknell Forest Council (21 018 804)
Statement Not upheld Council tax 18-Jan-2023
Summary: Mr X complained the Council failed to make reasonable adjustments to allow him to attend a liability hearing for a council tax debt and as such, failed to meet its duties under the Equality Act 2010. There was no fault in the Council’s actions.