Liverpool City Council (23 018 949)

Statement Closed after initial enquiries Other 31-Mar-2024

Summary: We will not investigate this complaint about the Council’s refusal to change the social worker assigned to the complainant’s family. This is because investigation would not achieve the outcome the complainant wants.

Cheshire West & Chester Council (23 018 704)

Statement Closed after initial enquiries Other 28-Mar-2024

Summary: We will not investigate this complaint about the circumstances in which the complainant's daughter went into the Council’s care, contact with her while she was in care, and the complainant’s allegation that the Council breached data protection regulations. This is because the complaint concerns matters which were decided in court or are closely linked to those matters, and investigation by the Ombudsman would not lead to a different outcome.

Derby City Council (23 005 352)

Statement Not upheld Other 28-Mar-2024

Summary: We have ended our investigation of Mr X and Mrs Y’s complaint about the actions of health visitors commissioned by the Council to provide a service to families. This is because we consider: we cannot achieve the outcome they want; we cannot add to the previous investigation by the service provider and its response already represents a reasonable outcome to some of the complaint issues; there is not enough evidence of fault to justify investigating, or enough evidence any fault caused Mr X and Mrs Y injustice: and the information commissioner is better placed than us to look at some of their concerns.

Cambridgeshire County Council (23 016 051)

Statement Closed after initial enquiries Child protection 28-Mar-2024

Summary: We will not investigate this complaint about the Council’s safeguarding officer not investigating a matter after Ms X said a school and a teaching agency had withheld information. The role of the safeguarding officer did not extend to investigating the school’s own investigation of what was alleged. We cannot investigate the substantive actions of the school and the teaching agency.

Royal Borough of Windsor and Maidenhead Council (23 018 078)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s response to Mrs X’s report of safeguarding concerns at her son’s nursery in 2018 and the accuracy of its more recent assessment of her family. Part of the complaint is late and we cannot achieve the outcome Mrs X is seeking.

Cambridgeshire County Council (23 018 815)

Statement Closed after initial enquiries Child protection 27-Mar-2024

Summary: We will not investigate this complaint about the Council’s actions relating to a court process. The law prevents us from investigating what happens as part of court proceedings.

Nottinghamshire County Council (23 020 787)

Statement Closed after initial enquiries Other 27-Mar-2024

Summary: We will not investigate this complaint that the Council released confidential data during a meeting. This is because this is best dealt with by the Information Commissioner's Office.

Staffordshire County Council (23 003 076)

Statement Upheld Other 27-Mar-2024

Summary: We have upheld this complaint because the Council delayed considering a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by offering to make a payment to the complainant to remedy the time and trouble they have been to.

Stockport Metropolitan Borough Council (23 010 123)

Statement Upheld Child protection 27-Mar-2024

Summary: The Council has recognised that there were faults in its child protection procedures when deciding whether to place the complainant’s son on a child protection plan. We have recommended a way to remedy the injustice caused which the Council has accepted. We are therefore closing the complaint.

City of Doncaster Council (23 017 611)

Statement Closed after initial enquiries Child protection 26-Mar-2024

Summary: We will not investigate this complaint that the Council’s Local Authority Designated Officer did not respond to allegations made against Mrs X within a timely manner. This is because an investigation would not lead to a different outcome.