Archive has 169 results
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Leicestershire Partnership NHS Trust (23 009 678a)
Statement Not upheld Mental health services 28-Mar-2024
Summary: We find no fault with the care provided to a young woman with complex care needs by the Council and Trust.
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NHS West Yorkshire ICB - Leeds (23 012 516a)
Statement Not upheld Assessment and funding 26-Mar-2024
Summary: Mrs Y complained that services failed to provide funding for her father’s post-hospital care for long enough. We found that an Integrated Care Board funded the person’s care for an appropriate length of time. However, we found fault in the way the Council explained the process to the family. This caused avoidable stress, frustration and time and trouble for Mrs Y. In addition, we found fault in the way the Council responded to the family’s request for a meeting to discuss their complaint. We recommended that the Council apologises, makes a small financial payment to recognise the injustice and provides evidence of its learning from the complaint.
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Cambridgeshire and Peterborough NHS Foundation Trust (23 001 371a)
Statement Not upheld Community hospital services 15-Mar-2024
Summary: Mrs A complains about an independent investigation report commissioned by a Council about the care of her son, Mr B. I found fault with some aspects of the investigation in relation to communication issues between the family and Mr B’s carers. The Council have agreed to apologise to Mrs A for the uncertainty caused by this fault.
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Livewell Southwest (23 012 245a)
Statement Closed after initial enquiries Mental health services 11-Mar-2024
Summary: We will not investigate this complaint about incidents in Mr A’s supported accommodation. An investigation would not be able to reach meaningful findings about Mr A’s concerns and an assessment found he no longer needs the level of support the placement provides.
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Statement Closed after initial enquiries Mental health services 11-Mar-2024
Summary: We will not investigate this complaint about incidents in Mr A’s supported accommodation. An investigation would not be able to reach meaningful findings about Mr A’s concerns and an assessment found he no longer needs the level of support the placement provides.
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NHS Staffordshire and Stoke-On-Trent ICB (22 014 927a)
Statement Closed after initial enquiries Other 06-Mar-2024
Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.
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Midlands Partnership NHS Foundation Trust (22 014 927b)
Statement Closed after initial enquiries Other 06-Mar-2024
Summary: Ms D raises complaints on behalf of stakeholders of a Nursing Home. We should not investigate the complaints because they have already been independently investigated and some issues can only be resolved by the Courts.
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Oxleas NHS Foundation Trust (23 011 898a)
Statement Closed after initial enquiries Mental health services 05-Mar-2024
Summary: We will not investigate Mr B’s complaint about the actions of an AMHP acting on behalf of the Council, about information in his records, and that the Trust did not make reasonable adjustments in responding to his complaint. This is because it is unlikely an investigation would find fault, or add to the responses Mr B has already received.
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University Hospitals of Derby and Burton NHS Foundation Trust (23 000 082a)
Statement Not upheld Hospital acute services 04-Mar-2024
Summary: Mr D complained about the care and support provided to his late mother, Mrs G, when she was discharged from hospital to a care home. We did not find fault by the Trust or the Council. There was fault in the way the Home recorded Mrs G’s weight and it failed to refer her for a continence assessment. The Home agreed to our recommendations to apologise to Mr D and Mr G and make symbolic payments.
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Queensferry Court Care and Nursing Home (23 000 082b)
Statement Upheld Other 04-Mar-2024
Summary: Mr D complained about the care and support provided to his late mother, Mrs G, when she was discharged from hospital to a care home. We did not find fault by the Trust or the Council. There was fault in the way the Home recorded Mrs G’s weight and it failed to refer her for a continence assessment. The Home agreed to our recommendations to apologise to Mr D and Mr G and make symbolic payments.