Archive has 1218 results
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Staffordshire County Council (22 012 649)
Statement Upheld School transport 30-Mar-2023
Summary: Mrs M complained the Council had not backdated an increase in the payments for school transport it agreed following her complaint. The Council has agreed to backdate the payment to the date of her request in May 2022. There are no grounds for me to recommend the Council backdate the payment further.
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Stockport Metropolitan Borough Council (22 003 038)
Statement Upheld Special educational needs 30-Mar-2023
Summary: Miss X complains the Council failed to arrange suitable educational provision for her son, Z, when his placement broke down and he was unable to attend school. She complains the Council failed to promptly respond to her request that Z receive education otherwise than at school or arrange a suitable educational placement for Z. We have upheld Miss X’s complaint because we have seen evidence of fault by the Council. Miss X was caused distress and uncertainty. Z missed out on a suitable education. To remedy this, the Council has agreed to apologise to Miss X, make Miss X several payments and make some service improvements.
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North Yorkshire County Council (22 004 875)
Statement Upheld Special educational needs 30-Mar-2023
Summary: Ms X complained the Council delayed in completing an Education, Health and Care Plan (EHCP) assessment for her daughter, Y. Ms X said this caused considerable distress and uncertainty and meant she had to fund provision herself due to delays. We find fault with the Council for avoidable delays. We recommend the Council apologise to Ms X, make a payment to recognise the time and trouble it caused her, and make a payment to recognise four months of missed provision for Y.
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Statement Upheld School transport 30-Mar-2023
Summary: Miss X complains the Council failed to provide the agreed transport for Child Y, and failed to backdate the transport payments. The Ombudsman finds fault with the Council for poor record keeping, delaying making the agreed payments for transport support, and for failing to provide the agreed transport. The Council has agreed to pay a financial remedy, implement the agreed transport and carry out service improvements.
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Bury Metropolitan Borough Council (22 007 591)
Statement Upheld Special educational needs 30-Mar-2023
Summary: Mrs C complained the Council failed to provide a suitable education for her son when he stopped attending school in September 2021 because of his special educational needs. She also complained the Council delayed issuing her son’s Education, Health and Care plan and it delayed providing the provision in the plan. We find the Council was at fault as it delayed securing alternative provision. It also delayed finalising the Education, Health and Care plan and it delayed securing the provision in the plan. The Council has agreed to our recommendations to address the injustice caused by fault.
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Kingston Upon Hull City Council (22 016 132)
Statement Closed after initial enquiries Other 29-Mar-2023
Summary: We will not investigate this complaint about how the Council completed a section 7 report for the Court. We have no jurisdiction to investigate the content of reports prepared for the Court.
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Surrey County Council (22 016 695)
Statement Closed after initial enquiries Special educational needs 29-Mar-2023
Summary: We will not investigate this complaint about the school named in Miss X’s child’s Education, Health, and Care plan. This is because Miss X has the right of appeal to the SEND Tribunal and it is reasonable to expect her to use it.
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Westminster City Council (22 002 578)
Statement Closed after initial enquiries Special educational needs 29-Mar-2023
Summary: We have discontinued our investigation into Mrs X’s complaint about the Council failing to meet the Special Education Need provision set out in her son’s Education Health Care Plan. Mrs X has used her appeal rights and therefore the complaint is outside the Ombudsman’s jurisdiction.
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Hertfordshire County Council (22 009 892)
Statement Upheld Special educational needs 29-Mar-2023
Summary: Ms C complains the Council has not completed a phase transfer annual review for her daughter, Y, a year after it was due. She says because of this delay Y has been out of education and the Council has not arranged alternative education provision. The Council was at fault for delay in completing an annual review and for not putting in place alternative education provision.
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London Borough of Enfield (21 012 853)
Statement Upheld Special educational needs 29-Mar-2023
Summary: X complained about how the Council supported her daughter’s special educational needs. There was fault in how the Council managed the Education Health and Care plan process, considered whether it needed to arrange alternative education and responded to X’s complaint. The Council agreed to apologise, pay a financial remedy and review its procedures.