London Borough of Barnet (22 017 447)

Statement Closed after initial enquiries Council tax 30-Mar-2023

Summary: We will not investigate this complaint about council tax liability because it is reasonable to expect Mr Y to appeal to the Valuation Tribunal.

London Borough of Croydon (22 017 114)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Mar-2023

Summary: We will not investigate this late complaint about Mr X’s housing benefit. There is not a good reason for the delay in him bringing his complaint to the Ombudsman.

Stockport Metropolitan Borough Council (22 012 539)

Statement Upheld Other 30-Mar-2023

Summary: Mr X complained the Council wrongly continued with bailiff action after he paid off his business rates debt. Further he says it sent notice of the debt to the business address but did not contact him directly. The bailiffs are at fault for incorrectly calculating their fees. The Council has taken action to prevent recurrence.

Sevenoaks District Council (22 016 981)

Statement Closed after initial enquiries Council tax support 30-Mar-2023

Summary: We will not investigate this complaint about the Council’s calculation of Council Tax reduction on Mr X’s account. It is reasonable for him to appeal to the Valuation Tribunal if he wishes to challenge the percentage of reduction applied.

Harlow District Council (22 012 497)

Statement Closed after initial enquiries Council tax 29-Mar-2023

Summary: We will not investigate this complaint about how the Council allocated Miss X’s council tax payments. There is not enough evidence of fault to justify investigating.

London Borough of Bromley (22 016 664)

Statement Closed after initial enquiries Covid-19 29-Mar-2023

Summary: We will not investigate Miss X’s complaint that the Council wrongly refused her application for a COVID-19 business grant in 2020. This is because the complaint is late and there is not enough evidence of fault by the Council to warrant investigation.

Shropshire Council (22 016 259)

Statement Closed after initial enquiries Council tax 29-Mar-2023

Summary: We will not investigate this complaint about the Council ‘s recovery of council tax arrears from Mr X. It was reasonable for him to appeal to the Valuation Tribunal and he received a decision from it in 2022.

Birmingham City Council (22 012 981)

Statement Upheld Covid-19 29-Mar-2023

Summary: Ms B complained the Council had, on review, upheld a decision not to make two payments to her under the NHS Test and Trace Support Scheme in January 2022. We found the Council at fault for this decision. It took irrelevant considerations into account, failed to make sufficient enquiries and gave too much weight to advice from a Government Department. This caused injustice to Ms B as the review decision may not have been the same but for the fault. The Council accepts these findings and has agreed to take action to remedy that injustice, set out at the end of this statement.

Birmingham City Council (22 010 288)

Statement Closed after initial enquiries Council tax 29-Mar-2023

Summary: We will not investigate this complaint that the Council has made an incorrect decision on Ms X’s council tax liability as Ms X can appeal to the Valuation Tribunal about this.

Birmingham City Council (22 012 156)

Statement Closed after initial enquiries Council tax 29-Mar-2023

Summary: We will not investigate this complaint about council tax arrears which the complainant disputes. This is because the complainant can appeal to the Valuation Tribunal and there is insufficient evidence of fault and injustice.