Lancashire and South Cumbria NHS Foundation Trust (22 015 012b)

Statement Closed after initial enquiries Community hospital services 29-Mar-2023

Summary: We will not investigate Mr X’s complaint about Lancashire County Council and Lancashire and South Cumbria Integrated Care Board’s delay providing a joint care package to meet his son’s and the family’s needs. The Council has provided an appropriate remedy, which Mr X has accepted. It is unlikely an Ombudsmen investigation would achieve more.

NHS Lancashire and South Cumbria Integrated Care Board (22 015 012a)

Statement Closed after initial enquiries Community hospital services 29-Mar-2023

Summary: We will not investigate Mr X’s complaint about Lancashire County Council and Lancashire and South Cumbria Integrated Care Board’s delay providing a joint care package to meet his son’s and the family’s needs. The Council has provided an appropriate remedy, which Mr X has accepted. It is unlikely an Ombudsmen investigation would achieve more.

Tavyside Health Centre (22 009 919a)

Statement Upheld General practice 29-Mar-2023

Summary: We investigated a complaint about a hospital discharge and care provided to Ms Y in a care home. We found fault with the Trust, who did not initially involve Mrs X with the discharge planning for Ms Y in March 2021. The Trust has apologised to Mrs X and made service improvements to ensure the fault does not happen again. We consider this to be enough to remedy the injustice to Mrs X. We also found fault with the Health Centre, who did not speak to Mrs X before prescribing antidepressants to Ms Y. This caused Mrs X unnecessary worry and distress. The Health Centre agreed to apologise and make service improvements to remedy this injustice. We found no fault with the Council.

University Hospitals Plymouth NHS Trust (22 009 919b)

Statement Not upheld Hospital acute services 29-Mar-2023

Summary: We investigated a complaint about a hospital discharge and care provided to Ms Y in a care home. We found fault with the Trust, who did not initially involve Mrs X with the discharge planning for Ms Y in March 2021. The Trust has apologised to Mrs X and made service improvements to ensure the fault does not happen again. We consider this to be enough to remedy the injustice to Mrs X. We also found fault with the Health Centre, who did not speak to Mrs X before prescribing antidepressants to Ms Y. This caused Mrs X unnecessary worry and distress. The Health Centre agreed to apologise and make service improvements to remedy this injustice. We found no fault with the Council.

Leicestershire Partnership NHS Trust (21 007 131a)

Statement Closed after initial enquiries Mental health services 28-Mar-2023

Summary: Mr G complained about the failure of the Council, the NHS Trust and the Integrated Care Board to meet his daughter’s health and social care needs when she was discharged from hospital in
July 2020. We decided to end our investigation to allow separate legal proceedings to conclude.

Leicestershire Partnership NHS Trust (21 007 131b)

Statement Closed after initial enquiries Mental health services 28-Mar-2023

Summary: Mr G complained about the failure of the Council, the NHS Trust and the Integrated Care Board to meet his daughter’s health and social care needs when she was discharged from hospital in
July 2020. We decided to end our investigation to allow separate legal proceedings to conclude.

NHS Leicester, Leicestershire and Rutland Integrated Care Board (21 007 131c)

Statement Closed after initial enquiries Mental health services 28-Mar-2023

Summary: Mr G complained about the failure of the Council, the NHS Trust and the Integrated Care Board to meet his daughter’s health and social care needs when she was discharged from hospital in
July 2020. We decided to end our investigation to allow separate legal proceedings to conclude.

NHS Leicester, Leicestershire and Rutland Integrated Care Board (21 007 131d)

Statement Closed after initial enquiries Mental health services 28-Mar-2023

Summary: Mr G complained about the failure of the Council, the NHS Trust and the Integrated Care Board to meet his daughter’s health and social care needs when she was discharged from hospital in
July 2020. We decided to end our investigation to allow separate legal proceedings to conclude.

London North West Healthcare NHS Trust (21 019 081a)

Statement Not upheld Hospital acute services 27-Mar-2023

Summary: We investigated a complaint about arranging care for Mr Y after he left hospital. We found fault with the Council; there were unexplained delays when it was searching for a nursing home placement for Mr Y in November 2021. The Council also did not investigate Dr X’s complaint in line with guidance and provided responses which were unclear, contradictory and did not take account of all the facts. Dr X was caused unnecessary frustration when dealing with the Council. We recommended an apology, service improvements and a financial remedy to address this injustice. We found no fault with the actions of the Trust or the ICB.

NHS North West London ICB (21 019 081b)

Statement Not upheld Mental health services 27-Mar-2023

Summary: We investigated a complaint about arranging care for Mr Y after he left hospital. We found fault with the Council; there were unexplained delays when it was searching for a nursing home placement for Mr Y in November 2021. The Council also did not investigate Dr X’s complaint in line with guidance and provided responses which were unclear, contradictory and did not take account of all the facts. Dr X was caused unnecessary frustration when dealing with the Council. We recommended an apology, service improvements and a financial remedy to address this injustice. We found no fault with the actions of the Trust or the ICB.