Archive has 1714 results
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Community Health Services (22 017 919)
Statement Closed after initial enquiries Other 30-Mar-2023
Summary: We will not investigate this complaint about who the care home chose to admit. This is because we are unlikely to find evidence of fault.
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Gloucestershire County Council (22 016 504)
Statement Closed after initial enquiries Covid-19 30-Mar-2023
Summary: We will not investigate this late complaint about quality of care and inadequate isolation when Mr Y was moved to a different care home amid a COVID-19 outbreak. There is not a good reason for the length of delay in the complaint bring brought to the Ombudsman. We also could not achieve a more meaningful outcome for Mrs X.
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Kent County Council (22 016 581)
Statement Closed after initial enquiries Charging 30-Mar-2023
Summary: We will not investigate this complaint about the Council’s decision to charge Mr X’s mother the full cost of her care home placement. This is because there is insufficient evidence of fault with the way the Council made its decision.
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Fenland District Council (22 001 203)
Statement Not upheld Disabled facilities grants 30-Mar-2023
Summary: Miss X complained the Council had not done enough to provide adaptations for her home. We found the Council was not at fault, because Miss X’s landlord had not agreed to the adaptations. So, the Council could not pay a disabled facilities grant.
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Staffordshire County Council (22 005 255)
Statement Upheld Covid-19 30-Mar-2023
Summary: Mrs X complained about charges made for her son’s care during the COVID-19 pandemic and a failure to offer him respite care sooner. We found fault. The Council misadvised Mrs X, failed to act when alerted to an increase in her son’s travel costs and failed to consider her needs as a carer in a May 2021 needs assessment. The Council accepts these findings. It has agreed to apologise to Mrs X and give her a symbolic payment to remedy the injustice arising from these faults. It has also agreed to service improvements to prevent a repeat of the faults found, detailed at the end of this statement.
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Statement Not upheld Domiciliary care 30-Mar-2023
Summary: Mr C complained about the time taken for Mrs Y’s carers to be trained to take over applying leg wraps from the practice nurse. He says this caused him time and trouble because he had to regularly take Mrs Y to the nurse at the GP’s surgery for this. We find the Care Provider did not follow up the training as soon as it could have done but this was not sufficient to say it caused injustice.
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Sandwell Metropolitan Borough Council (22 009 552)
Statement Upheld Residential care 30-Mar-2023
Summary: Mr B complained that his mother’s care home failed to keep a proper record of Mrs D’s dental care, failed to provide the dental care in line with the care plan and did not amend the care plan appropriately. The Home also did not properly monitor Mrs D’s hydration towards the end of her stay at the care home and failed to act soon enough when Mrs D’s nutrition intake and her weight declined. We have found fault and the Council has agreed to apologise, pay a financial remedy and remind the care home of its duties.
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Leicester City Council (21 004 997)
Statement Upheld Safeguarding 30-Mar-2023
Summary: There were some faults by the Council, and the care provider in the way that they handled arrangements for Ms Y’s care package. The Council has agreed the recommended remedy.
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Suffolk County Council (21 013 628)
Statement Not upheld Direct payments 30-Mar-2023
Summary: Mrs G complains the Council wrongly asked for direct payments for her daughter’s care to be returned. We have not found fault by the Council.
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London Borough of Bromley (22 008 659)
Statement Upheld Domiciliary care 30-Mar-2023
Summary: Mr X complained that agency A left Mrs Y without care and support when it withdrew its services without notice. He says this caused Mrs Y and Mr X distress and Mrs Y’s needs were not met. We find service failure and injustice caused to Mrs Y. We make no recommendations due to the specific circumstances in this case.