Nottingham City Council (21 006 621)

Statement Not upheld Allocations 10-Mar-2022

Summary: Mrs X complained that the Council has not yet rehoused her when she has an urgent need to move for medical and welfare reasons. We found the delay is not due to fault by the Council.

Luton Borough Council (21 008 914)

Statement Closed after initial enquiries Allocations 10-Mar-2022

Summary: We have no jurisdiction to investigate Mr B’s this complaint about the way the Council dealt with his requests for a review of is decision on his son’s housing application. That is because he has started court proceedings.

London Borough of Waltham Forest (21 016 216)

Statement Closed after initial enquiries Homelessness 09-Mar-2022

Summary: We will not investigate this complaint about the Council offering Miss X a property. Even if the Council did not tell Miss X she would stop being eligible to bid for social housing if she accepted a property it offered, that did not directly cause a significant injustice. Miss X could have appealed to the court about the suitability of the offer. Part of the complaint is also late.

Broxbourne Borough Council (21 015 485)

Statement Upheld Homelessness 08-Mar-2022

Summary: We will not investigate this complaint about the way the Council dealt with problems the complainant reported with his temporary accommodation. This is because it is unlikely we could add to the Council’s investigation or that the outcome for the complainant would be different if we now investigated his complaint.

Coventry City Council (21 016 717)

Statement Closed after initial enquiries Other 08-Mar-2022

Summary: We will not investigate this complaint about an offer of housing. This is because Mr X could reasonably have used his right to go to court to challenge the Council.

London Borough of Hillingdon (21 009 769)

Statement Upheld Allocations 07-Mar-2022

Summary: Miss X complains the Council has not assessed her housing priority properly. The Council did not consider all information when it assessed her family’s medical circumstances. Miss X was allocated a lower priority band and missed opportunities to be rehoused. The Council has already backdated Miss X’s housing priority. It has also agreed to apologise and pay her £1000 for distress and inconvenience.

London Borough of Hillingdon (21 016 542)

Statement Closed after initial enquiries Council house sales and leaseholders 07-Mar-2022

Summary: We will not investigate this complaint that the Council delayed the complainants purchase of his property under the right to buy scheme and subsequently cancelled his application. This is because it would have been reasonable to have followed the statutory process regarding delays to the process and taken the matter to court. It is unlikely we could find fault with the Council’s decision to cancel the application.

Birmingham City Council (21 005 014)

Statement Upheld Allocations 04-Mar-2022

Summary: Miss X complained the Council failed to allocate her and her children a property and improperly lowered her housing band priority status on several occasions. She said this situation caused her and family distress and upset. There was fault when the Council reduced Miss X’s housing priority band status incorrectly. There is no evidence this fault negatively affected Miss X.

London Borough of Hammersmith & Fulham (21 003 902)

Statement Upheld Homelessness 04-Mar-2022

Summary: Mr X complained about errors in the way the Council has dealt with his homelessness application. The delays and errors in the way the Council dealt with Mr X’s homelessness application amount to fault. This fault has caused Mr X an injustice.

Birmingham City Council (21 004 284)

Statement Closed after initial enquiries Allocations 04-Mar-2022

Summary: We will not exercise discretion to investigate this complaint about the Council’s handling of Mr X’s homeless application in 2018. which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. There is insufficient evidence of fault in the Council’s decision not to accept his later application to the Housing Register.