London Borough of Brent (21 018 235)

Statement Closed after initial enquiries Homelessness 15-Mar-2022

Summary: Miss X complains the Council has unreasonably ended its prevention of homelessness duty in her case by failing to consider her medical evidence properly. We will not investigate this matter because Miss X has statutory appeal rights she can use to challenge the Council’s decision.

London Borough of Southwark (21 005 238)

Statement Upheld Allocations 15-Mar-2022

Summary: Miss K complained the Council abruptly moved her without enough notice to another temporary accommodation. She also said the new accommodation was unsuitable. We found the Council at fault for failing to give Miss K enough notice about the move and properly consider the impact this caused her. The Council agreed make payment to Miss K to acknowledge the distress and additional removal costs its short notice caused her. It also agreed she can request for a suitability review if she wishes to do so now.

Westminster City Council (21 005 856)

Statement Closed after initial enquiries Managing council tenancies 15-Mar-2022

Summary: We will not investigate this complaint about the amount of rent the Council has charged her. This is because the law does not allow us to investigate complaints about the management of social housing.

Royal Borough of Kingston upon Thames (21 006 724)

Statement Upheld Allocations 15-Mar-2022

Summary: There was fault by the Council because it took too long to complete a review of whether Miss B’s property was suitable for her. It has made changes to how it monitors progress and agrees extensions for reviews. It has agreed to also apologise to Miss B for the impact of the delay.

Eastbourne Borough Council (21 016 148)

Statement Closed after initial enquiries Private housing 15-Mar-2022

Summary: Mr X complains about the Council’s failure to respond to his reports of legal action taken against him by his private landlord. We will not investigate the complaint because, while there has been some delay by the Council in responding to him, he has the opportunity to provide the Council with further information so it can address his concerns and we would reasonably expect him to do so.

London Borough of Barking & Dagenham (21 016 905)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Mar-2022

Summary: We will not investigate this complaint about delay with the complainants application under the right to buy scheme. This is because it is reasonable for her to use her legal remedy via the courts.

London Borough of Hillingdon (21 003 774)

Statement Upheld Allocations 14-Mar-2022

Summary: Mr Y complains the Council failed to consider his children’s disability-related needs when it refused to allow him to bid on three-bedroom properties. We find the Council at fault. This caused Mr Y distress and he went to time and trouble complaining. To remedy the injustice, the Council has agreed to apologise to Mr Y, make him a payment and review its decision. The Council has also agreed to make several service improvements.

South Staffordshire District Council (21 005 474)

Statement Closed after initial enquiries Allocations 14-Mar-2022

Summary: We will not investigate this complaint about what happened when Mr X wanted social housing in the Council’s area. Any fault is unlikely to have caused Mr X a significant enough injustice to warrant investigation. It is also unlikely we could reach a clear enough view about whether the Council was at fault.

Southend-on-Sea City Council (21 016 187)

Statement Closed after initial enquiries Allocations 14-Mar-2022

Summary: We will not investigate this complaint that the Council has not provided the complainant with a suitable home. This is because there is insufficient evidence of fault by the Council.

Ipswich Borough Council (21 018 044)

Statement Closed after initial enquiries Other 11-Mar-2022

Summary: We will not investigate this complaint about damage caused to the complainant’s fence. This is because it is reasonable to expect the complainant to go to court to determine any liability owed by the Council.