Archive has 843 results
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London Borough of Bromley (20 012 225)
Report Upheld Homelessness 16-Mar-2022
Summary: Mr B complained that the London Borough of Bromley failed to deal properly with his approaches to them for help when he was threatened with homelessness in 2019. He complained that initially the Council failed to accept a duty when his landlord wrote to him to ask him to leave. He also complained that later, although it did agree to provide some help, the Council still failed to effectively and promptly secure accommodation for him and his family until he complained, which was over a year after he first approached it for help.
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London Borough of Lambeth (21 017 225)
Statement Closed after initial enquiries Homelessness 16-Mar-2022
Summary: We will not investigate this complaint about how the Council has dealt with Mr X whilst he is homeless. This is because he has a right of appeal to court and it would be reasonable to expect him to use this right.
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Nottingham City Council (21 017 273)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Mar-2022
Summary: We will not investigate Miss X’s complaint about the Council’s delays in progressing her Right to Buy application. This is because it is reasonable to expect Miss X to use the legal remedy available to her under the Right to Buy procedure in the County Court.
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Sheffield City Council (21 016 359)
Statement Closed after initial enquiries Allocations 16-Mar-2022
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. This is because there is insufficient evidence of fault by the Council.
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Birmingham City Council (21 018 006)
Statement Closed after initial enquiries Homelessness 16-Mar-2022
Summary: Mr X complains the Council has unreasonably refused to accept a housing duty towards him despite his homelessness plus poor health. We will not investigate this matter because Mr X has statutory appeal rights, he can use to challenge the Council’s decision.
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London Borough of Haringey (21 014 390)
Statement Upheld Allocations 16-Mar-2022
Summary: We will not investigate this complaint about how the Council dealt with Miss X when she was homeless. This is because she has not been caused a significant injustice in relation to the Council’s action in providing her with temporary accommodation. The Council has also acknowledge delays in responding to her complaint and provided a financial remedy so there is nothing further we could achieve from an investigation.
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Brighton & Hove City Council (21 015 252)
Statement Closed after initial enquiries Allocations 16-Mar-2022
Summary: We will not investigate this complaint about the Council’s decision that the complainant cannot join the housing register. This is because there is insufficient evidence of fault by the Council.
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Statement Upheld Allocations 16-Mar-2022
Summary: Ms B complained the Council had not considered properly her request for rehousing on medical grounds. She considers she needs a two-bedroom property and needs to move closer to family members who can provide support. There was fault in how the Council responded to Ms B’s complaint which caused some injustice to her.
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Adur District Council (21 018 097)
Statement Closed after initial enquiries Private housing 15-Mar-2022
Summary: We will not investigate Ms B’s complaint about an Improvement Notice. This is because it was reasonable for Ms B to use her right of appeal to the tribunal. An investigation solely into Ms B’s complaint about officer conduct is not justified.
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Rotherham Metropolitan Borough Council (21 018 108)
Statement Closed after initial enquiries Other 15-Mar-2022
Summary: We cannot investigate this complaint about the Council’s refusal to put up a boundary fence at a Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.