Salford City Council (21 016 155)

Statement Not upheld Homelessness 23-Mar-2022

Summary: Miss X complained about the support the Council provided after she applied as homeless in 2020. There was no fault in how the Council responded to Miss X’s reports about the condition of her property or how it dealt with her application for social housing.

Test Valley Borough Council (21 016 827)

Statement Closed after initial enquiries Allocations 23-Mar-2022

Summary: We will not investigate this complaint that the Council mis-advised the complainant about the housing register. This is because there is insufficient evidence of fault by the Council and it is unlikely we could add to the Council’s response. In addition, there is insufficient evidence of injustice.

London Borough of Barnet (21 017 160)

Statement Closed after initial enquiries Private housing 22-Mar-2022

Summary: We will not investigate this complaint that the Council has failed to take action to resolve problems caused by a blocked gutter on the property next door to the complainant. That is because there is not enough evidence of fault by the Council to justify investigating.

London Borough of Barnet (21 017 333)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Mar-2022

Summary: We will not investigate this complaint about the Council’s valuation of a property under the right to buy scheme. This is because the complainant has used their right of appeal to a tribunal.

Bournemouth, Christchurch and Poole Council (21 016 130)

Statement Closed after initial enquiries Allocations 22-Mar-2022

Summary: We will not investigate this complaint about the Council delaying the issue of a new homeless decision notice following a County Court decision in December 2021. We cannot investigate matters which have been subject to court proceedings.

Birmingham City Council (21 015 061)

Statement Closed after initial enquiries Homelessness 22-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to accept Miss X onto the housing register or to provide interim accommodation. That is because there were review rights that Miss X could have used.

West Northamptonshire Council (21 007 070)

Statement Upheld Private housing 22-Mar-2022

Summary: Mr X complained about the Council’s failure to take effective action to deal with nuisance caused by a derelict residential property next to his home. The Council delayed in producing an options appraisal after it inspected the property in November 2020 and it failed to keep Mr X informed of its plans. These faults had an adverse impact on Mr X for which the Council has agreed to provide a suitable remedy.

Birmingham City Council (21 004 031)

Statement Not upheld Allocations 22-Mar-2022

Summary: There was no fault in the way the Council decided that Mr B did not qualify to join the housing register.

Birmingham City Council (21 002 109)

Statement Upheld Allocations 22-Mar-2022

Summary: The Council wrongly offered Mr B the tenancy of a property and then failed to promptly inform him that the offer had been withdrawn, and the reasons it had been withdrawn. The Council has agreed to apologise to Mr B and to take action to prevent similar failings in future.

City of Doncaster Council (21 003 610)

Statement Upheld Allocations 22-Mar-2022

Summary: Mrs B says the Council wrongly refused to allow her to bid on bungalows when her family needs one on medical grounds, delayed arranging occupational therapy assessment and failed to properly consider her circumstances. The Council failed to carry out some of the assessments properly and delayed completing an occupational therapy assessment in 2021. An apology and payment to Mrs B is satisfactory remedy.