Archive has 1192 results
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Burnley Borough Council (21 018 327)
Statement Closed after initial enquiries Other 18-Mar-2022
Summary: We will not investigate this complaint about wrongly being issued with a fixed penalty notice for incorrect waste disposal. This is because the complainant can raise their defence in the magistrates court under the penalty notice enforcement procedure.
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South Derbyshire District Council (21 017 644)
Statement Closed after initial enquiries Refuse and recycling 18-Mar-2022
Summary: We will not investigate Mr X’s complaint that the Council’s household waste bin size allocation policy penalises his family by giving them less bin space than other families. There is not enough evidence of Council fault, nor of a significant injustice caused to Mr X’s family, to warrant us investigating.
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West Northamptonshire Council (21 017 850)
Statement Closed after initial enquiries Trees 18-Mar-2022
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove trees near his property. There is not enough evidence of fault in the Council’s decision-making process, or a significant personal injustice caused to Mr X, to warrant an investigation.
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Statement Closed after initial enquiries Other 18-Mar-2022
Summary: We will not investigate Ms B’s complaint that she was injured when using a public toilet. This is because the courts are in the best position to decide personal injury complaints.
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Manchester City Council (21 016 794)
Statement Closed after initial enquiries Refuse and recycling 18-Mar-2022
Summary: We will not investigate this complaint about missed waste collections and mishandling of a complaint. The matter complained about did not cause the complainant a significant personal injustice and it is unlikely we could add anything to the Council’s response.
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London Borough of Hillingdon (21 005 792)
Statement Upheld Other 18-Mar-2022
Summary: Mr X complained about the conduct of civil enforcement officers acting on behalf of the Council in April 2021. We cannot say if the civil enforcement officers acted appropriately on the day, however we have found fault with their administrative practice. The Council agreed to remedy the injustice this caused to Mr X.
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London Borough of Harrow (20 006 653)
Statement Upheld Noise 18-Mar-2022
Summary: Mr B complained that the Council has failed to take adequate action to address noise nuisance from a barking dog at a neighbour’s property. We found the Council has taken appropriate action in relation to the matter. However, it was at fault in failing to keep Mr B informed of progress. In recognition of the injustice caused by this, the Council has agreed to apologise to Mr B and make a payment to him. It has also agreed to remind officers to keep complainants informed throughout the course of an investigation and when deciding close a case.
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Manchester City Council (20 010 070)
Statement Upheld Noise 18-Mar-2022
Summary: The Council failed properly to investigate Mr X’s complaints about noise from a neighbouring House in Multiple Occupation (HMO). The Council has agreed to apologise, pay Mr X £500, and act to improve its service.
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London Borough of Havering (21 009 511)
Statement Upheld Other 18-Mar-2022
Summary: Mr D complains the Council failed to correctly investigate his reports about rats and mishandled his complaint. The Ombudsman has not found evidence of fault by the Council in respect of the pest control issue. The Council has already acknowledged fault in the complaints handling. In view of this the Ombudsman has upheld the complaint and completed the investigation because there is no outstanding injustice.
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Eastbourne Borough Council (21 017 712)
Statement Closed after initial enquiries Cemeteries and crematoria 17-Mar-2022
Summary: We will not investigate this complaint about problems that occurred at the complainant’s mother’s funeral. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.