London Borough of Enfield (21 016 862)

Statement Closed after initial enquiries Other 22-Mar-2022

Summary: We will not investigate this complaint about damage caused by rodents to the complainant’s home. This is because it is a matter that needs to be determined in court.

Broadland District Council (21 017 418)

Statement Closed after initial enquiries Trees 22-Mar-2022

Summary: We will not investigate Mr X’s complaint that the Council wrongly made a tree preservation order on trees which he wants felled. We cannot achieve the outcome Mr X wants. It is reasonable for Mr X to apply to the Council for works on the trees. If refused, he will have a right of appeal to the planning inspector who has the power to change the Council’s decision.

Royal Borough of Windsor and Maidenhead Council (21 017 518)

Statement Closed after initial enquiries Trading standards 22-Mar-2022

Summary: We will not investigate this complaint about the way the Council is conducting a Trading Standards investigation. It does not meet the tests set out in our Assessment Code. The Council’s actions have not caused the complainant a significant personal injustice.

Hyndburn Borough Council (21 006 619)

Statement Not upheld Noise 22-Mar-2022

Summary: Miss X complains about noise nuisance from building works and late night parties from a neighbouring property. She also complains about anti-social behaviour from her neighbours. She says the Council has not investigated her complaints properly. We find no fault with the Council’s actions.

Northumberland County Council (21 015 434)

Statement Closed after initial enquiries Antisocial behaviour 21-Mar-2022

Summary: We will not investigate this complaint about how the Council investigated Mr X’s concerns about noise from a neighbouring property. This is because there is no evidence of fault by the Council.

Nuneaton & Bedworth Borough Council (21 016 553)

Statement Closed after initial enquiries Trees 21-Mar-2022

Summary: We will not investigate Mr X’s complaint about Council‑owned trees near his business premises. The core claimed injustice from Mr X’s complaint is a claim of damage caused by the trees to the premises. Property damage claims are matters for the Council’s insurers, and ultimately for the courts to decide if insurers deny liability. There is not enough evidence of fault by the Council in the timing of its tree works, or fault or sufficient injustice caused to Mr X by the works done, to warrant investigation.

West Northamptonshire Council (21 017 792)

Statement Closed after initial enquiries Refuse and recycling 21-Mar-2022

Summary: We will not investigate this complaint about the Council charging to remove garden waste. Any fault by the Council has not caused Mr X a significant injustice.

London Borough of Croydon (21 012 740)

Statement Not upheld Refuse and recycling 21-Mar-2022

Summary: Mr X complained the Council missed several bin collections over consecutive weeks. He also complained the Council removed one of the bins and damaged another bin while emptying it. Mr X also complained the Council failed to respond to his complaint. We have discontinued our investigation because the complaint is late and there is insufficient injustice to justify investigation.

Kirklees Metropolitan Borough Council (21 005 676)

Statement Closed after initial enquiries Other 21-Mar-2022

Summary: We will not investigate this complaint about the Council’s engagement with a community group of which Mr X is a member. This is because it is too late to consider past events now and because we are unlikely to find evidence of fault with the Council’s current position sufficient to warrant an investigation.

Reading Borough Council (21 010 139)

Statement Upheld Refuse and recycling 21-Mar-2022

Summary: We will not investigate this complaint about a failure to collect Mr X’s garden waste. The Council has done enough to put right the injustice its fault caused.