Selby District Council (21 017 329)

Statement Closed after initial enquiries Licensing 25-Mar-2022

Summary: We will not investigate this complaint about the actions of the Council connected to the issuing of a premises licence. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complainant had a right of appeal to the Magistrate’s Court.

London Borough of Richmond upon Thames (21 017 470)

Statement Closed after initial enquiries Refuse and recycling 25-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with a report of an overflowing bin. This is because there is not enough evidence of fault in how the Council dealt with the matter. Nor is there evidence that the issue has caused the complainant a significant injustice.

London Borough of Enfield (21 006 049)

Statement Upheld Refuse and recycling 24-Mar-2022

Summary: Mr X complained the Council failed to replace a shed that burnt down and failed to clear land adjoining the allotments despite agreeing to do this. The Council misled Mr X for a short period regarding a replacement shed but there is no evidence it had an obligation to replace it. The Council should apologise for misleading Mr X and should also inspect the land to ensure it has been cleared as agreed.

Cheshire East Council (21 017 191)

Statement Closed after initial enquiries Trees 24-Mar-2022

Summary: We will not investigate this complaint about how the Council dealt with the complainants request for a Tree Preservation Order. This is because there is no evidence of fault in how the Council dealt with the matter and the issue does not cause the complainant a personal injustice.

Royal Borough of Windsor and Maidenhead Council (21 017 667)

Statement Closed after initial enquiries Other 24-Mar-2022

Summary: We will not investigate this complaint about what information the Council holds and provides about enforcement cases relating to advertising displays. This is because her complaint relates to an old case she was connected with and there is no worthwhile outcome an investigation would achieve.

Thanet District Council (21 018 170)

Statement Closed after initial enquiries Refuse and recycling 24-Mar-2022

Summary: We will not investigate Ms X’s complaint about the Council missing some of her weekly waste collections, because the injustice caused is not significant enough to warrant us investigating.

Portsmouth City Council (21 018 607)

Statement Closed after initial enquiries Trees 24-Mar-2022

Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain a tree. This is because it is reasonable for Mr B to pursue his compensation claim at court.

East Devon District Council (21 007 341)

Statement Upheld Other 23-Mar-2022

Summary: Mrs X complains the Council has failed to take sufficient action to stop a resident from feeding birds which is causing a nuisance. The Council is at fault as its investigation drifted. This is because it did not consider if the investigation should be carried out by its Environmental Health Team when its Housing Management Team could not progress the investigation. This caused frustration and uncertainty to Mrs X. The Council has agreed to remedy this injustice by apologising to Mrs X and drawing up an action plan to ensure its investigations do not continue to drift.

Brighton & Hove City Council (21 016 870)

Statement Closed after initial enquiries Other 23-Mar-2022

Summary: We will not investigate this complaint about a Fixed Penalty Notice issued to the complainant’s business. This is because the complainant could have raised a defence against the penalty in court.

Carlisle City Council (21 017 886)

Statement Closed after initial enquiries Refuse and recycling 23-Mar-2022

Summary: We will not investigate Mr X’s complaint about the Council not providing him with a free garden waste bin, to replace the one missing when he moved into his house. There is not enough evidence of Council fault, and the matter does not cause Mr X a significant personal injustice, to warrant us investigating.