Isle of Wight Council (21 015 805)

Statement Closed after initial enquiries Licensing 24-Feb-2022

Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action for breaches of a caravan site licence condition. This is because there is insufficient evidence of fault in how the Council dealt with the matter.

Calderdale Metropolitan Borough Council (21 016 309)

Statement Closed after initial enquiries Refuse and recycling 24-Feb-2022

Summary: We will not investigate Mrs X’s complaint about the Council’s bin collections over the last four years. Complaints about the bin service from 2018 to early 2021 are late, and there is no good reason to investigate them now. The collections reported as missed since 2021 do not cause Mrs X such significant personal injustice to warrant us investigating.

Reading Borough Council (21 003 294)

Statement Upheld Refuse and recycling 24-Feb-2022

Summary: Mr X complains about how the Council has dealt with his refuse and recycling concerns. The Council was at fault for repeatedly failing to collect Mr X’s household waste on the scheduled collection days. The Council was also at fault for its poor communication with Mr X and its failure to follow its complaints procedure. This caused Mr X distress, inconvenience, frustration and time and trouble. The Council will take action to remedy the injustice caused.

South Somerset District Council (20 012 936)

Statement Upheld Refuse and recycling 24-Feb-2022

Summary: Mr C complains the Council has repeatedly failed to collect his refuse, recycling and garden waste and he has spent unnecessary time, trouble and inconvenience. We have found fault by the Council but consider the agreed actions of an apology, payment and monitoring provide a suitable remedy.

St Albans City Council (21 006 367)

Statement Upheld Other 24-Feb-2022

Summary: Mr X complains the Council was at fault as it missed waste and recycling bin collections at his property in 2021. But this fault did not cause Mr X an injustice as the Council apologised and resolved the issues. We found no evidence of fault in the way the Council responded to Mr X’s concerns about road sweeping, overgrown vegetation, and parking issues near to his home. So, we are completing our investigation.

Birmingham City Council (21 007 403)

Statement Upheld Refuse and recycling 24-Feb-2022

Summary: Mrs X complained that although she should receive assisted collections, the Council routinely failed to collect her recycling. The Council’s repeated failure to collect Mrs X’s recycling on the scheduled day amounts to fault. This fault has caused Mrs X an injustice.

Hampshire County Council (21 008 640)

Statement Closed after initial enquiries Trading standards 24-Feb-2022

Summary: Mr X complains about the Council’s handling of matters relating to his business’ listing on the Council’s Buy With Confidence (BWC) scheme. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.

Sheffield City Council (21 014 093)

Statement Closed after initial enquiries Trees 24-Feb-2022

Summary: We will not investigate this complaint about the Council’s failure to respond to Ms X’s complaint about matters dating back to 2017. This is because the complaint is a late complaint, and we will not exercise discretion to investigate it now.

Cheshire West & Chester Council (21 015 772)

Statement Closed after initial enquiries Refuse and recycling 23-Feb-2022

Summary: We cannot investigate this complaint about changes to the Council’s waste management strategy. This is because it is a matter that affects all or most people in the Council’s area.

Wakefield City Council (21 010 881)

Statement Closed after initial enquiries Trees 23-Feb-2022

Summary: We will not investigate this complaint about the way the Council considered an application for planning consent to fell a protected tree. This is because the applicant had a right of appeal to the Planning Inspector about some of the issues in his complaint, and there is no sign that fault by the Council in other respects has caused him an injustice to warrant our further involvement.