Archive has 1192 results
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Birmingham City Council (21 014 579)
Statement Closed after initial enquiries Antisocial behaviour 02-Mar-2022
Summary: We will not investigate this complaint about how the Council responded to Mr X’s reports of noise nuisance and anti-social behaviour. That is because the complaint is late.
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Coventry City Council (21 016 418)
Statement Closed after initial enquiries Refuse and recycling 02-Mar-2022
Summary: We will not investigate this complaint about the Council’s failure to arrange household waste collections. The issues Mr X is complaining about affect all or most of the people in the local area.
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Cambridge City Council (21 016 093)
Statement Closed after initial enquiries Licensing 02-Mar-2022
Summary: We will not investigate this complaint that the Council delayed completing a taxi change of ownership application. This is because any injustice to the complainant is not significant enough to justify our involvement.
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Folkestone & Hythe District Council (21 006 141)
Statement Upheld Refuse and recycling 02-Mar-2022
Summary: The Ombudsman finds the Council at fault for failing to collect Mrs B’s assisted household waste and recycling. This caused Mrs B avoidable frustration and inconvenience. The Council will apologise to Mrs B, complete service improvements, and pay her £200.
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London Borough of Croydon (20 007 129)
Statement Upheld Refuse and recycling 02-Mar-2022
Summary: The Ombudsman finds fault with the Council for failing to properly manage Mr X’s complaint about incorrect storage of commercial waste bins. It also delayed investigating Mr X’s reports of statutory nuisance caused by the bins. The Council will apologise to Mr X, review its complaints policy, ensure monitoring and make him a payment for the inconvenience.
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Thanet District Council (21 016 889)
Statement Closed after initial enquiries Refuse and recycling 02-Mar-2022
Summary: We will not investigate Mr X’s complaint about the Council charging him £25 for waste collection items to replace those not left by the former owner of his house, Mr Y. There is not enough evidence of Council fault, and the matter does not cause Mr X a significant personal injustice, to warrant us investigating. We cannot achieve the outcome Mr X wants regarding the Council pursuing Mr Y for the items, or supporting him in taking Mr Y to court over the matter.
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Three Rivers District Council (21 015 514)
Statement Closed after initial enquiries Antisocial behaviour 01-Mar-2022
Summary: We will not investigate this complaint about how the Council dealt with reports of antisocial behaviour made about the complainant. This is because the events happened too long ago and I see no good reason why the complaint could not have been made sooner.
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Statement Closed after initial enquiries Antisocial behaviour 01-Mar-2022
Summary: Ms X complains about the Council’s handling of anti-social behaviour issues relating to her and her neighbour. We will not investigate the complaint because it is unlikely we can add to the investigation already carried out by the Council and an investigation is unlikely to lead to a different outcome.
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Nottinghamshire County Council (21 016 124)
Statement Closed after initial enquiries Trees 01-Mar-2022
Summary: We will not investigate this complaint about the Council’s response to the complainant’s concerns about trees close to her property. This is because there is no evidence of fault on the Council’s part.
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Royal Borough of Kensington & Chelsea (21 005 629)
Statement Upheld Antisocial behaviour 01-Mar-2022
Summary: The Council’s failure to follow its Community Trigger process in response to Ms X’s request was fault. The Council has already taken satisfactory action to remedy the injustice caused.