Gloucester City Council (21 003 909)

Statement Closed after initial enquiries Antisocial behaviour 31-Mar-2022

Summary: We will not investigate this complaint about noise abatement notices issued by the Council. This is because it was reasonable for the complainant to appeal the notices to the magistrates’ court. The complainant has now lodged an appeal after she was found guilty of breaching one of the notices. This means the matter is outside our jurisdiction.

City of York Council (21 018 183)

Statement Closed after initial enquiries Refuse and recycling 31-Mar-2022

Summary: We will not investigate this complaint that the Council failed to collect items after Ms X paid for a ‘bulky waste collection’ as any fault by the Council has not caused significant injustice to Ms X.

West Lancashire Borough Council (21 018 512)

Statement Closed after initial enquiries Antisocial behaviour 31-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision to issue a Community Protection Notice warning as there is not enough evidence of fault in the way it was made.

Cheshire West & Chester Council (21 018 142)

Statement Closed after initial enquiries Antisocial behaviour 30-Mar-2022

Summary: We will not investigate this complaint about the Council’s actions in response to a complaint about nuisance from a neighbour’s car. There is insufficient evidence of fault which would warrant an investigation.

Bristol City Council (21 013 837)

Statement Not upheld Other 30-Mar-2022

Summary: Mr X complained about the actions the Council took to recover an unpaid fixed penalty notice and the lack of response to a complaint he made in 2017. The Council was not at fault for not sending a court summons to Mr X via email.

Transport for London (21 017 619)

Statement Closed after initial enquiries Noise 30-Mar-2022

Summary: We will not investigate this complaint about noise on the railway network. This is because there is not enough evidence of fault to justify investigating. Further, there is not significant enough injustice to warrant our investigation.

Buckinghamshire Council (21 011 364)

Statement Upheld Refuse and recycling 29-Mar-2022

Summary: There was fault by the Council, in this complaint about the inconsiderate parking of a waste collection vehicle. Although the Council upheld the complainant’s concerns, its efforts to address the issue were not successful at the time. The complainant says the problem appears now to be resolved, but the Council has agreed to offer him a remedy for his time and trouble pursuing the complaint.

South Tyneside Metropolitan Borough Council (21 017 544)

Statement Closed after initial enquiries Refuse and recycling 29-Mar-2022

Summary: We will not investigate this complaint about Ms A’s bin collection because there is no fault by the Council. We will also not investigate Ms A’s complaint that the Council failed to provide her with a copy of its policy on waste collection. This is because Ms A can request this through a Freedom of Information request.

Wiltshire Council (21 017 830)

Statement Closed after initial enquiries Drainage 29-Mar-2022

Summary: We will not investigate this complaint about drainage. There is not enough evidence of fault in the Council’s actions to warrant further investigation.

London Borough of Richmond upon Thames (21 018 175)

Statement Closed after initial enquiries Noise 29-Mar-2022

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mrs X’s complaint about dampness causing a statutory nuisance at her leasehold home. There is insufficient evidence of fault which would warrant an investigation.