Archive has 877 results
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Statement Upheld Other 07-Mar-2022
Summary: Ms X complained the Council failed to ensure her son, B, received suitable educational provision from October 2020 when he became too unwell to attend school. The Council has largely accepted it was at fault and has offered several remedies, which we find mainly remedy the injustice caused to Ms X and her son, B, who missed out on educational provision. We also find the Council at fault for taking a restrictive view of B’s individual circumstances, which focused on the provision of medical evidence before arranging alternative provision for B. To remedy this, the Council has agreed to apologise to Ms X and make several service improvements.
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Surrey County Council (21 015 848)
Statement Closed after initial enquiries School admissions 07-Mar-2022
Summary: We will not investigate this complaint about the advice the Council gave to schools about school admissions. Investigation by us would be unlikely to lead to a different or worthwhile outcome.
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Hertfordshire County Council (21 000 361)
Statement Upheld Special educational needs 07-Mar-2022
Summary: Mrs P said the Council failed to implement her son’s special educational needs provision as set out in his Education, Health and Care Plan. She also said it failed to ensure his School properly fulfilled his transition plan, and its complaints response had errors and omissions. We found the Council failed to properly investigate and respond to Mrs P’s complaint. It also failed to show it had properly considered her son’s needs for a suitable designated safe space within the School’s new building. The Council agreed to apologise to Mrs P and make payment for the distress its faults caused.
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Essex County Council (21 016 784)
Statement Closed after initial enquiries Special educational needs 07-Mar-2022
Summary: We cannot investigate this complaint about an education health and care needs assessment. The complainant has used her right to appeal to a tribunal and this places the matter outside our jurisdiction.
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Statement Upheld Special educational needs 04-Mar-2022
Summary: Miss X complained about delays in the Council assessing and meeting her child, Y’s, special educational needs between 2019 and 2021. The Council accepted there were significant delays in assessing and planning for Y’s needs and that it failed to provide a suitable education for over two years. The Council agreed to apologise to Y, pay the financial remedy it has now offered and a further payment to recognise the time and trouble caused to Miss X.
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Bristol City Council (21 007 446)
Statement Upheld Special educational needs 04-Mar-2022
Summary: Ms B complained about delays in the Education, Health and Care (EHC) process. She complained the Council failed to issue her son, C’s, final EHC plan within the statutory timeframe. We found fault with the Council. The Council agreed actions to remedy the injustice to Ms B.
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Buckinghamshire Council (21 004 622)
Statement Upheld Alternative provision 04-Mar-2022
Summary: Mr X complained the Council failed to provide his son, F, with alternative provision or any education between February 2020 and July 2021. The Council failed to provide alternative provision for F between September and December 2020. The Council agreed to pay Mr X a total of £1650 to acknowledge F’s lost educational opportunity and for the upset and uncertainty caused to him.
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London Borough of Lambeth (21 014 129)
Statement Closed after initial enquiries Special educational needs 04-Mar-2022
Summary: We will not investigate Miss X’s complaint about the Council’s provision of an Education Health and Care Plan. We will not investigate issues previously considered and decided and there are no good reasons why the late complaint rule should not apply.
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Suffolk County Council (21 007 265)
Statement Upheld Special educational needs 03-Mar-2022
Summary: Ms X complained the Council failed to ensure provisions in an Education, Health and Care plan for her daughter, Y, were met. She also complained the Council delayed in securing Y a new school placement. This caused the family financial stress and Y missed out on education. We found the Council at fault and recommended it apologise to Ms X, pay her £2400 for loss of education; £500 for distress; £300 for delay and act to prevent recurrence.
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West Sussex County Council (21 008 739)
Statement Upheld Special educational needs 03-Mar-2022
Summary: Ms X complains the Council delayed in consulting special schools in time for her child to transfer from primary to secondary, meaning the statutory deadline for naming a placement was missed. There was delay both in consulting placements and in putting in place contingency plans. This caused distress, uncertainty, loss of education and put additional care demands on the family. The Council will apologise, make a financial payment and implement service improvements.