St. Annes C Of E School (21 004 980)

Statement Not upheld Covid-19 04-Jan-2022

Summary: We did not uphold Mr X’s complaint about an admission appeal panel’s decision to refuse his appeal for a reception place for his daughter. There was no fault in the way the panel considered the appeal.

Cambridgeshire County Council (21 001 193)

Statement Upheld Covid-19 16-Dec-2021

Summary: Mrs X complained that the Council failed to ensure her son, D, received the provision set out in his Education, Health and Care Plan. We have found that the Council was at fault and D missed out on support as a result. The Council has agreed a suitable remedy including putting provision in place, a payment for missing provision, and improved procedures.

Royal Borough of Greenwich (21 001 956)

Statement Upheld Covid-19 16-Dec-2021

Summary: Mrs X complained that the Council failed to ensure Speech and Language Therapy provision and other support set out in her son’s Education Health and Care Plan was put in place from September 2020. We find that the Council was at fault, resulting in a loss of special educational support. The Council offered a remedy. It has now agreed an increased remedy.

London Borough of Richmond upon Thames (20 001 708)

Statement Upheld Covid-19 07-Dec-2021

Summary: Ms X complained about the Council’s handling of her son Mr Y’s education, health and care plan. There was some fault by the Council, but this did not cause an injustice to Mr Y or to his mother.

Suffolk County Council (21 003 276)

Statement Upheld Covid-19 02-Dec-2021

Summary: Mrs X complained that the Council failed to deal properly with her son’s Education, Health and Care (EHC) Plan from when she moved into the area, resulting in loss of education. We have found that the Council was at fault in delaying reviewing the EHC Plan and failing to provide education and support. The Council has agreed a suitable remedy, including a payment for the loss of education.

St Paul's School for Girls, Edgbaston (21 003 408)

Statement Upheld Covid-19 02-Dec-2021

Summary: Mrs X complains about the way the appeal panel dealt with her appeal for a place at the School for her daughter. We find there was some fault in the appeal arrangements and information provided to Mrs X. The School has agreed to offer her a fresh hearing.

Kingston Upon Hull City Council (20 012 673)

Statement Upheld Covid-19 26-Nov-2021

Summary: Mrs L complains about the actions of Kingston upon Hull City Council and NHS Hull Clinical Commissioning Group in relation to provision for her disabled sons M and N, during the COVID-19 pandemic. We find no fault in these actions. There was poor communication and fault in complaint handling which caused Mrs L time and trouble. The Council has agreed to make a payment to her to remedy this. The Council and CCG have agreed to review their complaint handling procedures.

Suffolk County Council (20 012 720)

Statement Upheld Covid-19 24-Nov-2021

Summary: We upheld Mr X’s complaint about the Council’s failure to secure special educational needs provision for his daughter, Y. The Council failed to obtain a risk assessment from Y’s school or show how it worked with Mr X and the school to consider different ways of delivering the provision. The Council will apologise and make a payment to Mr X and Y for the uncertainty it caused about what further provision might have been available.

Cheshire East Council (20 008 527)

Statement Upheld Covid-19 18-Nov-2021

Summary: We upheld Miss X’s complaint about the Council’s handling of her son’s education, health and care plan. Her son, Mr Y, lost out on provision he was entitled to. Miss X and Mr Y also experienced frustration and uncertainty due to faults by the Council. The Council agreed to apologise to Mr Y and Miss X and make a payment to recognise their distress and time and trouble.

Madani Girls' School (20 013 691)

Statement Upheld Covid-19 10-Nov-2021

Summary: Mr X complains that an appeal panel did not properly consider his appeal. There is no evidence of fault in how the appeal panel considered Mr X’s appeal for a place for his daughter at the school. The panel’s decision letter did not contain sufficient information for Mr X to understand why his appeal was refused which is fault. However, this did not cause sufficient injustice to Mr X to warrant a remedy.